I got this interesting email today from the company that handles
entergy's online payments:
We take great care to keep your personal information secure. As part
of these ongoing efforts, we are notifying you that the computer you
use for online bill payment may be infected with malicious software
that puts the security of your computer's contents at risk. This
letter will help you determine if your computer is actually infected
and advise you how to fix the problem and protect yourself against
future risk.
The malicious software affects some but not all customers who accessed
online bill payment on Tuesday, December 2, 2008. For a limited period
of time, some customers were redirected from the authentic bill
payment service to another site that may have installed malicious
software. Your computer may be infected if all of the following are
true:
* You attempted to access online bill payment between 12:30 a.m.
and 10:10 a.m. Eastern time (GMT -5) on Tuesday, December 2, 2008, and
* You were using a computer with the Windows operating system, and
* You reached a blank screen rather than the usual bill payment
screen when you attempted to navigate to online bill payment, and
* After reaching the blank screen, your computer's virus
protection program did not tell you via pop-up or other messaging that
malicious software was detected and quarantined.
If all four of the conditions above are true, your computer may be
infected. We have arranged with McAfee, the world's largest dedicated
security technology company, to provide you with an assessment of your
computer's hard drive and remove any malicious software. Please
contact us at 877-800-4864 for further instructions. We will also
offer you both advice and free services that can help you mitigate any
risk you may face as a result of this incident or other everyday
exposures you may encounter.
We value your business and your trust, and we apologize for any
inconvenience this recent incident has caused.
Thank you.
My favorite part of the email is the 2nd bullet. Not only did I not
go to the web site during their time window...but I generally access
the web site using UNIX based systems (OSX and Linux), and if I'm in
Windows, I am almost always using Firefox. I guess I'm not affected.
So, add another point to the UNIX side of the OS battle.
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Received on 12/07/08
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