Re: [Nolug] Cox 2nd level technician says...

From: Ron Johnson <>
Date: Sun, 18 May 2014 16:58:20 -0500
Message-ID: <>

The problem disappeared some time this afternoon.

On 05/18/2014 11:31 AM, John Souvestre wrote:
> Hi Ron.
> Anything over 1% inside their network is clearly unacceptable. Call it in
> again and if the tech on the phone doesn't agree then either ask for a
> Supervisor or ask to be escalated to the Vice Squad. Yes, Vice Squad is what
> the next level is referred to in this part of the country. The phone tech can
> call them and/or send them a message, then they will call you the next day.
> Have you power-cycled your modem? The Cisco modems have some sort of software
> issue from what I've seen. After a month or more (depending on ???) they
> start to exhibit packet loss and varying latency.
> I'm on my 4th "episode" of packet loss right now. Each lasts about 3 months.
> It takes about 4 site visits till it gets escalated to the Vice Squad, which
> then gets the local Field Operations Supervisor and Plant people involved.
> Then after another month or so he escalates it to the Network group and they
> generally won't talk to you directly, so everything takes forever.
> Then, after a week or two more, normally the problem disappears. Nobody can
> explain why. Except for the last time, when the LA Network Operation Manager
> contacted me directly. A firmware update to the Cox CMTS (?) gateway routers
> solved the problem. It will be interesting to see what they find this time.
> Good luck!
> John
> John Souvestre - New Orleans LA
> -----Original Message-----
> From: []
> On Behalf Of Ron Johnson
> Sent: Sun, May 18, 2014 10:10 am
> To:
> Subject: [Nolug] Cox 2nd level technician says...
> 10% packet loss is acceptable. :(

"Mathematics deals exclusively with the relations of concepts to each
other without consideration of their relation to experience."
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