Re: [Nolug] Cox 2nd level technician says...

From: Jerry Wilborn <>
Date: Mon, 19 May 2014 10:39:37 -0500
Message-ID: <>

If you have a Motorola SurfBoard, then you can check your signal levels

There are a million things that can affect your specific drop (customers
being added, weather, etc, etc). When you see your signals go south, you
can bet on your connection getting worse. It gives you something
quantifiable to say "my power level is now X dB, someone needs to come
check it"; I've had good luck getting them to schedule an appointment when
I'm able to quantify the problem for them (shouldn't have to, but -- oh

Jerry Wilborn

On Sun, May 18, 2014 at 5:29 PM, John Souvestre <> wrote:

> Interesting. I saw a lot of packet loss between 3:45 and 4:45 this
> afternoon.
> Makes me wonder if some network changes were being made.
> The packet loss I see is generally very intermittent. I hope that yours is
> gone for good. :)
> John
> John Souvestre - New Orleans LA
> -----Original Message-----
> From: [mailto:
> On Behalf Of Ron Johnson
> Sent: Sun, May 18, 2014 4:58 pm
> To:
> Subject: Re: [Nolug] Cox 2nd level technician says...
> The problem disappeared some time this afternoon.

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