archives: Fwd: Important Information for Cox @ Home Customers from Joey Kelly on 2001-12-18 (nolugarchives)

From: Joey Kelly <looseduk_at_ductape.net>
Date: Tue, 18 Dec 2001 12:19:23 +0000
Message-Id: <01121812192372.01203@rahab>

-- 
Joey Kelly
< Minister of the Gospel | Computer Networking Consultant >
http://joeykelly.dhs.org
"When Government fears the people, it's liberty.
When people fear the Government, it's tyranny."
-- Benjamin Franklin

attached mail follows:

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Hmmmm. Could this be a new cable modem???

- ---------- Forwarded Message ----------

Subject: Important Information for Cox @ Home Customers
Date: Thu, 29 Nov 2001 05:56:46 +1600
From: CoxCommunications@inbox.cox-oc.com
To: ron.l.johnson@home.com

Dear Cox @ Home Customer:

As you know from our previous emails, Excite @ Home, our vendor in
delivering your Cox @ Home service, filed for Chapter 11 Bankruptcy
protection at the end of September. We have endeavored to keep you
informed of the potential impact this Bankruptcy could have on your
Cox @ Home service and are writing to you today to provide the latest
information we have available.

First, we want you to know that we are committed to providing you
uninterrupted high speed Internet service. Cox Communications has
been working diligently in negotiations with Excite @ Home and using
all legal avenues available to protect you, our valued customer.
Meanwhile, we have been forging ahead with our plans to deliver
reliable high speed Internet service to you on our Cox-managed
network. You will soon be receiving additional information about our
new Cox High Speed Internet(sm) service, along with information to
help you convert to this new service.

The latest developments with Excite @ Home:

This month, Excite @ Home's creditors petitioned the Bankruptcy court
with a motion to allow Excite @ Home to terminate service agreements
with its cable affiliates on November 30th. This includes agreements
with Cox, Comcast and AT&T. If the Court grants the creditors'
request, there conceivably could be a temporary disruption in the
services that Excite @ Home provides to approximately 3.7 million
customers served by its North American cable affiliates. We are doing
everything possible to see that there will not be a disruption in your
service, but also want you to understand the possibilities and to be
prepared:

*If the Judge's ruling states that Excite @ Home may terminate its
service agreements with Cox and the other cable affiliates, this does
not mean that Excite @ Home will automatically turn off the service on
November 30th. *With the Judge's approval, Excite @ Home would then
have the ability to make a decision on termination; however, we are
negotiating with them to prevent any service disruption.
*If Excite @ Home decides to terminate service despite our efforts to
negotiate a temporary arrangement, the question remains as to when the
service would be terminated. We are doing everything we can to ensure
that your Cox @ Home service continues until we can transition you to
our new Cox-managed Internet service. In short, we are doing our best
to make sure that you will never be without high speed Internet
service.

Additional help Cox is providing:

In addition to exercising legal avenues, negotiating with Excite @
Home, and building our own high speed Internet service, Cox is also
offering the following to help you and to keep you informed during
this transitional period:

* Toll Free Customer Information Line (1-877-832-4751). You can call
in for the latest updates as we work to quickly resolve any service
issues. * Website Message Center at www.cox.com/info We will provide
online updates and a "Frequently Asked Questions" (FAQ) section to
address your concerns.
* Automatic Account Credits. We will credit your account automatically
for service and leased equipment so that you are reimbursed for any
time you are without service.
* Free, temporary dial-up Internet access. In the unlikely event that
you should experience a service disruption, we have arranged for
temporary dial-up access to the Internet via NetZero(r). In order to
take advantage of this precautionary option, please see the "What
Should I be Doing Right Now" section that follows.

Cox has a long history of outstanding service in your community. We
pride ourselves on providing high quality products and the best
customer service. Please know that we are committed to our customers
and understand the extent to which you enjoy the services we provide.
We recognize that you have a choice in service providers and we will
continue to do our best to remain your choice now and in the future.
In advance, we apologize for any inconvenience that the Bankruptcy of
our vendor Excite @ Home may cause you.

Stay tuned for more details, and thank you for choosing Cox.

Sincerely,

The Cox High-Speed Internet Team
Cox Communications, Inc.

_______________________________

What Should I be Doing Right Now?
1. Check your Cox @ Home email daily. Opened messages will be saved
automatically to your hard drive.
2. Download free dial-up Internet software. In the unlikely event that
Excite @ Home terminates your service, you would lose connectivity to
the Internet and access to your Cox @ Home services such as email and
webspace. We do not recommend that you install the software at this
time, just download the software and save it so that it may be
installed should you have an interruption in service. In order to
restore access to the Internet and to set up a temporary email
address, we recommend that you register for dial-up service via
NetZero and download the necessary software. You will not be able to
download the software from your home after your Internet service has
already been disrupted. While a free dial-up connection is not ideal,
it will give you temporary access to the Internet for surfing, making
transactions, etc. However, you will not be able to access your Cox @
Home email accounts while the service is shut down. For information
on how to download this software, please visit www.cox.com/info 3.
Back up your personal web page to your hard drive or to a CD. (This
is a good precautionary measure to follow at any time.)
4. In the unlikely event that there is a disruption in service, keep
your cable modem connected to your PC until service is restored.
5. Watch for more information from Cox on the transition of your
service to Cox High Speed Internet. At such time that you can make
the transition to our new service, Cox will be providing you with all
of the information you need to make your transition as smooth as
possible.

- -------------------------------------------------------

- --
+------------------------------------------------------------+
| Ron Johnson, Jr. Home: ron.l.johnson@home.com |
| Jefferson, LA USA http://ronandheather.dhs.org |
| |
! Thanks to the good people in Microsoft, a great deal of |
! the data that flows is dependent on one company. That is |
! not a healthy ecosystem. The issue is that creativity gets |
! filtered through the business plan of one company. |
! Mitchell Baker, "Chief Lizard Wrangler" at Mozilla |
+------------------------------------------------------------+
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Nolug mailing list
nolug@nolug.org

attached mail follows:

This looks pretty old, though. Any recent info? It's waaay past Nov.
30th.

--JMS

-----Original Message-----
From: owner-nolug@patientcarerx.com
[mailto:owner-nolug@patientcarerx.com] On Behalf Of Ron Johnson
Sent: Thursday, December 13, 2001 9:00 AM
To: NOLUG
Subject: [Nolug] Fwd: Important Information for Cox @ Home Customers

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Hmmmm. Could this be a new cable modem???

- ---------- Forwarded Message ----------

Subject: Important Information for Cox @ Home Customers
Date: Thu, 29 Nov 2001 05:56:46 +1600
From: CoxCommunications@inbox.cox-oc.com
To: ron.l.johnson@home.com

Dear Cox @ Home Customer:

The latest developments with Excite @ Home:

Additional help Cox is providing:

Stay tuned for more details, and thank you for choosing Cox.

Sincerely,

The Cox High-Speed Internet Team
Cox Communications, Inc.

_______________________________

- -------------------------------------------------------

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=f7Dz
-----END PGP SIGNATURE-----
___________________
Nolug mailing list
nolug@nolug.org

___________________
Nolug mailing list
nolug@nolug.org

attached mail follows:

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On Thursday 13 December 2001 09:07 am, Jerald M. Sheets wrote:
> This looks pretty old, though. Any recent info? It's waaay past
> Nov. 30th.

oops. forwarded the wrong email...

> -----Original Message-----
> From: owner-nolug@patientcarerx.com
> [mailto:owner-nolug@patientcarerx.com] On Behalf Of Ron Johnson
> Sent: Thursday, December 13, 2001 9:00 AM
> To: NOLUG
> Subject: [Nolug] Fwd: Important Information for Cox @ Home Customers
>
> Hmmmm. Could this be a new cable modem???
>
> ---------- Forwarded Message ----------
>
> Subject: Important Information for Cox @ Home Customers
> Date: Thu, 29 Nov 2001 05:56:46 +1600
> From: CoxCommunications@inbox.cox-oc.com
> To: ron.l.johnson@home.com
>
> Dear Cox @ Home Customer:
>
> As you know from our previous emails, Excite @ Home, our vendor in
> delivering your Cox @ Home service, filed for Chapter 11 Bankruptcy
> protection at the end of September. We have endeavored to keep you
> informed of the potential impact this Bankruptcy could have on your
> Cox @ Home service and are writing to you today to provide the
> latest information we have available.
>
> First, we want you to know that we are committed to providing you
> uninterrupted high speed Internet service. Cox Communications has
> been working diligently in negotiations with Excite @ Home and using
> all legal avenues available to protect you, our valued customer.
> Meanwhile, we have been forging ahead with our plans to deliver
> reliable high speed Internet service to you on our Cox-managed
> network. You will soon be receiving additional information about
> our new Cox High Speed Internet(sm) service, along with information
> to help you convert to this new service.
>
> The latest developments with Excite @ Home:
>
> This month, Excite @ Home's creditors petitioned the Bankruptcy court
> with a motion to allow Excite @ Home to terminate service agreements
> with its cable affiliates on November 30th. This includes
> agreements with Cox, Comcast and AT&T. If the Court grants the
> creditors' request, there conceivably could be a temporary disruption
> in the services that Excite @ Home provides to approximately 3.7
> million customers served by its North American cable affiliates. We
> are doing everything possible to see that there will not be a
> disruption in your service, but also want you to understand the
> possibilities and to be prepared:
>
> *If the Judge's ruling states that Excite @ Home may terminate its
> service agreements with Cox and the other cable affiliates, this
> does not mean that Excite @ Home will automatically turn off the
> service on November 30th. *With the Judge's approval, Excite @ Home
> would then have the ability to make a decision on termination;
> however, we are negotiating with them to prevent any service
> disruption.
> *If Excite @ Home decides to terminate service despite our efforts to
> negotiate a temporary arrangement, the question remains as to when
> the service would be terminated. We are doing everything we can to
> ensure that your Cox @ Home service continues until we can transition
> you to our new Cox-managed Internet service. In short, we are doing
> our best to make sure that you will never be without high speed
> Internet service.
>
> Additional help Cox is providing:
>
> In addition to exercising legal avenues, negotiating with Excite @
> Home, and building our own high speed Internet service, Cox is also
> offering the following to help you and to keep you informed during
> this transitional period:
>
> * Toll Free Customer Information Line (1-877-832-4751). You can call
> in for the latest updates as we work to quickly resolve any service
> issues. * Website Message Center at www.cox.com/info We will
> provide online updates and a "Frequently Asked Questions" (FAQ)
> section to address your concerns.
> * Automatic Account Credits. We will credit your account
> automatically for service and leased equipment so that you are
> reimbursed for any time you are without service.
> * Free, temporary dial-up Internet access. In the unlikely event
> that you should experience a service disruption, we have arranged for
> temporary dial-up access to the Internet via NetZero(r). In order to
> take advantage of this precautionary option, please see the "What
> Should I be Doing Right Now" section that follows.
>
> Cox has a long history of outstanding service in your community. We
> pride ourselves on providing high quality products and the best
> customer service. Please know that we are committed to our customers
> and understand the extent to which you enjoy the services we
> provide. We recognize that you have a choice in service providers and
> we will continue to do our best to remain your choice now and in the
> future. In advance, we apologize for any inconvenience that the
> Bankruptcy of our vendor Excite @ Home may cause you.
>
> Stay tuned for more details, and thank you for choosing Cox.
>
>
> Sincerely,
>
> The Cox High-Speed Internet Team
> Cox Communications, Inc.
>
> _______________________________
>
> What Should I be Doing Right Now?
> 1. Check your Cox @ Home email daily. Opened messages will be saved
> automatically to your hard drive.
> 2. Download free dial-up Internet software. In the unlikely event
> that Excite @ Home terminates your service, you would lose
> connectivity to the Internet and access to your Cox @ Home services
> such as email and webspace. We do not recommend that you install the
> software at this time, just download the software and save it so that
> it may be installed should you have an interruption in service. In
> order to restore access to the Internet and to set up a temporary
> email address, we recommend that you register for dial-up service via
> NetZero and download the necessary software. You will not be able to
> download the software from your home after your Internet service has
> already been disrupted. While a free dial-up connection is not
> ideal, it will give you temporary access to the Internet for surfing,
> making transactions, etc. However, you will not be able to access
> your Cox @ Home email accounts while the service is shut down. For
> information on how to download this software, please visit
> www.cox.com/info 3. Back up your personal web page to your hard drive
> or to a CD. (This is a good precautionary measure to follow at any
> time.)
> 4. In the unlikely event that there is a disruption in service, keep
> your cable modem connected to your PC until service is restored.
> 5. Watch for more information from Cox on the transition of your
> service to Cox High Speed Internet. At such time that you can make
> the transition to our new service, Cox will be providing you with
> all of the information you need to make your transition as smooth as
> possible.
>
> -------------------------------------------------------

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Nolug mailing list
nolug@nolug.org

attached mail follows:

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Well, Cox is starting to cover it's bases...

> You will soon be receiving additional information about our
> new Cox High Speed Internet(sm) service, along with information
> to help you convert to this new service.

> In the unlikely event that you should experience a service
> disruption, we have arranged for temporary dial-up access
> to the Internet via NetZero(r).

- ---------- Forwarded Message ----------

Subject: Important Information for Cox @ Home Customers
Date: Thu, 29 Nov 2001 05:56:46 +1600
From: CoxCommunications@inbox.cox-oc.com
To: ron.l.johnson@home.com

Dear Cox @ Home Customer:

The latest developments with Excite @ Home:

Additional help Cox is providing:

Stay tuned for more details, and thank you for choosing Cox.

Sincerely,

The Cox High-Speed Internet Team
Cox Communications, Inc.

_______________________________

- -------------------------------------------------------

- --
+------------------------------------------------------------+
| Ron Johnson, Jr. Home: ron.l.johnson@home.com |
| Jefferson, LA USA http://ronandheather.dhs.org:81 |
| |
| "All machines, no matter how complex, are considered to be |
| besed on 6 simple elements: the lever, the pulley, the |
| wheel and axle, the screw, the wedge and the inclined |
| plane." |
| Marilyn Vos Savant |
+------------------------------------------------------------+

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___________________
Nolug mailing list
nolug@nolug.org

attached mail follows:

There is no doubt that some cable @home affiliates
will
go dark. who and where, I can't tell you cuz I don't
know. Cox claims to be good to go (they probably
paid @home's creditors big bux) but no one really
knows.

I can only tell you that Charter@home in montgomery
alabama won't go dark because i just now finished
building our parallel network up here. If things
weren't desperate, I wouldn't be here. I've been
on some real interesting conference calls lately ;)

It's gonna be real ugly on saturday morning for alot
of folks in alot of places.
--- Ron Johnson <ron.l.johnson@home.com> wrote:
> -----BEGIN PGP SIGNED MESSAGE-----
> Hash: SHA1
>
> Well, Cox is starting to cover it's bases...
>
> > You will soon be receiving additional information
> about our
> > new Cox High Speed Internet(sm) service, along
> with information
> > to help you convert to this new service.
>
> > In the unlikely event that you should experience a
> service
> > disruption, we have arranged for temporary
> dial-up access
> > to the Internet via NetZero(r).
>
> - ---------- Forwarded Message ----------
>
> Subject: Important Information for Cox @ Home
> Customers
> Date: Thu, 29 Nov 2001 05:56:46 +1600
> From: CoxCommunications@inbox.cox-oc.com
> To: ron.l.johnson@home.com
>
> Dear Cox @ Home Customer:
>
> As you know from our previous emails, Excite @ Home,
> our vendor in
> delivering your Cox @ Home service, filed for
> Chapter 11 Bankruptcy
> protection at the end of September. We have
> endeavored to keep you
> informed of the potential impact this Bankruptcy
> could have on your
> Cox @ Home service and are writing to you today to
> provide the latest
> information we have available.
>
> First, we want you to know that we are committed to
> providing you
> uninterrupted high speed Internet service. Cox
> Communications has
> been working diligently in negotiations with Excite
> @ Home and using
> all legal avenues available to protect you, our
> valued customer.
> Meanwhile, we have been forging ahead with our
> plans to deliver
> reliable high speed Internet service to you on our
> Cox-managed
> network. You will soon be receiving additional
> information about our
> new Cox High Speed Internet(sm) service, along with
> information to
> help you convert to this new service.
>
> The latest developments with Excite @ Home:
>
> This month, Excite @ Home's creditors petitioned the
> Bankruptcy court
> with a motion to allow Excite @ Home to terminate
> service agreements
> with its cable affiliates on November 30th. This
> includes agreements
> with Cox, Comcast and AT&T. If the Court grants
> the creditors'
> request, there conceivably could be a temporary
> disruption in the
> services that Excite @ Home provides to
> approximately 3.7 million
> customers served by its North American cable
> affiliates. We are doing
> everything possible to see that there will not be a
> disruption in your
> service, but also want you to understand the
> possibilities and to be
> prepared:
>
> *If the Judge's ruling states that Excite @ Home may
> terminate its
> service agreements with Cox and the other cable
> affiliates, this does
> not mean that Excite @ Home will automatically turn
> off the service on
> November 30th. *With the Judge's approval, Excite @
> Home would then
> have the ability to make a decision on termination;
> however, we are
> negotiating with them to prevent any service
> disruption.
> *If Excite @ Home decides to terminate service
> despite our efforts to
> negotiate a temporary arrangement, the question
> remains as to when the
> service would be terminated. We are doing
> everything we can to ensure
> that your Cox @ Home service continues until we can
> transition you to
> our new Cox-managed Internet service. In short, we
> are doing our best
> to make sure that you will never be without high
> speed Internet
> service.
>
> Additional help Cox is providing:
>
> In addition to exercising legal avenues, negotiating
> with Excite @
> Home, and building our own high speed Internet
> service, Cox is also
> offering the following to help you and to keep you
> informed during
> this transitional period:
>
> * Toll Free Customer Information Line
> (1-877-832-4751). You can call
> in for the latest updates as we work to quickly
> resolve any service
> issues. * Website Message Center at
> www.cox.com/info We will provide
> online updates and a "Frequently Asked Questions"
> (FAQ) section to
> address your concerns.
> * Automatic Account Credits. We will credit your
> account automatically
> for service and leased equipment so that you are
> reimbursed for any
> time you are without service.
> * Free, temporary dial-up Internet access. In the
> unlikely event that
> you should experience a service disruption, we have
> arranged for
> temporary dial-up access to the Internet via
> NetZero(r). In order to
> take advantage of this precautionary option, please
> see the "What
> Should I be Doing Right Now" section that follows.
>
> Cox has a long history of outstanding service in
> your community. We
> pride ourselves on providing high quality products
> and the best
> customer service. Please know that we are committed
> to our customers
> and understand the extent to which you enjoy the
> services we provide.
> We recognize that you have a choice in service
> providers and we will
> continue to do our best to remain your choice now
> and in the future.
> In advance, we apologize for any inconvenience that
> the Bankruptcy of
> our vendor Excite @ Home may cause you.
>
> Stay tuned for more details, and thank you for
> choosing Cox.
>
>
> Sincerely,
>
> The Cox High-Speed Internet Team
> Cox Communications, Inc.
>
> _______________________________
>
> What Should I be Doing Right Now?
> 1. Check your Cox @ Home email daily. Opened
> messages will be saved
> automatically to your hard drive.
> 2. Download free dial-up Internet software. In the
> unlikely event that
> Excite @ Home terminates your service, you would
> lose connectivity to
> the Internet and access to your Cox @ Home services
> such as email and
> webspace. We do not recommend that you install the
> software at this
> time, just download the software and save it so
> that it may be
> installed should you have an interruption in
> service. In order to
> restore access to the Internet and to set up a
> temporary email
> address, we recommend that you register for dial-up
> service via
> NetZero and download the necessary software. You
> will not be able to
> download the software from your home after your
> Internet service has
> already been disrupted. While a free dial-up
> connection is not ideal,
> it will give you temporary access to the Internet
> for surfing, making
> transactions, etc. However, you will not be able
> to access your Cox @
> Home email accounts while the service is shut down.
> For information
> on how to download this software, please visit
> www.cox.com/info 3.
> Back up your personal web page to your hard drive
> or
=== message truncated ===

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Received on 12/18/01