Re: [Nolug] Re: cPanel?

My impression is that the primary value-add of cPanel is that is
greatly reduces support costs of a web host for the common cases.

Brett

On Mon, May 23, 2011 at 10:53:13AM -0700, Dustin Puryear wrote:
> He made a direct link between an obscure option in a configuration file and it being an obscure setting in a GUI or WebUI. That happens sometimes, certainly, but it's not a 1-to-1 mapping. In other words, it doesn't HAVE to be the case.
>
> Regardless, to me, an interface like cPanel has several advantages, one of which is that it greatly reduces the typo-caused calamity/explosions that we all know and love. "Reduces." I know there are word-hawks here. "Reduces."
>
>
> -----Original Message-----
> From: owner-nolug@stoney.kellynet.org [mailto:owner-nolug@stoney.kellynet.org] On Behalf Of Mark A. Hershberger
> Sent: Monday, May 23, 2011 11:30 AM
> To: nolug@nolug.org
> Subject: [Nolug] Re: cPanel?
>
> Dustin Puryear <dpuryear@puryear-it.com> writes:
>
> >> Devil's Advocacy: if it's an obscure option in a config file, wouldn't
> >> it be an obscure option hidden deep in some menu structure?
>
> > Nope.
>
> Why not? I've never seen a UI so well designed that every possible
> action was easily and quickly discoverable by a first time user.
>
> UIs have to make trade-offs. In the case of CPanel, some things that
> the CLI allows you to do things that are simply impossible in CPanel.
>
> And you would never know that if your only exposure is via CPanel.
> Someone asks for rarely-used scenario ???X??? and you'll say ???not possible,
> but try Y which is probably what you want anyway???.
>
> Meanwhile, the person who is used to CLI access might say ???Hrm??? let me
> see what I can do.???
>
> Flexibility comes at a cost to usability. There is a huge mental tax
> that people pay to get ultimate flexibility. It is fine to say ???I don't
> want to pay it.??? It is something I've learned to say as I've gotten
> older. This doesn't mean I am dumber or lazier, it just means I have
> found other priorities.
>
> Mark.
>
> --
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-- 
B. Estrade <estrabd@gmail.com>
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