Re: [Nolug] for all you brainy types...

I've been working an issue that cropped up in the middle of the night on
Monday all week, and have been working with techs from Amsterdam. While
they are not shifted 12 hours time, it has been enough of a shift (8 hours)
that the times work well as I am able to do the disruptive testing during
non-business hours this week. I can't tell you what day it is right now,
but working with these guys in Amsterdam is sooooo much better than trying
to talk to an Indian on the phone in a noisy server room. These guys have
been competent and speak English extremely well.

Just food for thought. I have no idea what it would cost to hire such
types, but I can tell you that I appreciate that my support contract dollars
have been going to competent English speaking techs without an Indian
accent.

On Thu, Sep 15, 2011 at 7:08 AM, Dustin Puryear <dpuryear@puryear-it.com>wrote:

> We use a resource in India for some of our NOC operations (backup errors
> mostly). Honestly, the cost is not that far from a US resource, so that
> isn’t the real reason we use him. Instead, the fact that he works in a very
> different time zone is a huge benefit since these errors come up late at
> night—so he is able to work them when they occur rather than 12 hours later.
> That said, while he is technically sophisticated (he has tons of
> experience), there are communication issues (mostly cultural). We’ve had to
> learn how to talk to one another after various meetings on the topic. You
> have to find the right person/people and really work at it to make the
> relationship effective.****
>
> ** **
>
> ---****
>
> Dustin Puryear****
>
> Puryear IT, LLC - We see IT differently.****
>
> Baton Rouge, LA - 225-706-8414 x1112****
>
> http://www.puryear-it.com/****
>
> ** **
>
> ** **
>
> *From:* owner-nolug@stoney.kellynet.org [mailto:
> owner-nolug@stoney.kellynet.org] *On Behalf Of *Chris Jones
> *Sent:* Wednesday, September 14, 2011 9:15 PM
> *To:* nolug@nolug.org
> *Subject:* Re: [Nolug] for all you brainy types...****
>
> ** **
>
> I have a unique way of looking at things that most good computer techs seem
> to have in common. I haven't spoken to anybody over in India who thinks in
> this way. In other words, their grasp of underlying technologies seems to
> be pretty low, and their troubleshooting skills typically involve reading
> from a script and following a flow chart.****
>
> On Wed, Sep 14, 2011 at 7:28 PM, Joey Kelly <joey@joeykelly.net> wrote:***
> *
>
> On Wed September 14 2011 7:17 pm, Mark A. Hershberger wrote:
> > Clint Billedeaux <clint@fastbadge.com> writes:
> > > You post this as I try to pry the boss away from India's very talented
> > > programming pool
> >
> > I've no doubt there are talented programmers in India (the WMF is
> > especially interested in India lately, so I've talked to one or two of
> > the programmers there) but most of the raw data I've seen doesn't match
> > the "very talented" tag.
> >****
>
> In my limited experience with Indian outsourcing, the techs all seem to
> have
> the same shortcomings, and have apparently read the same inadequate
> (read "oftentimes wrong") books, thus making the same mistakes.
>
> --****
>
> Joey Kelly
> Minister of the Gospel and Linux Consultant
> http://joeykelly.net
> 504-239-6550
> ___________________****
>
> Nolug mailing list
> nolug@nolug.org****
>
> ** **
>

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Received on 09/15/11