RE: [Nolug] for all you brainy types...

We use a resource in India for some of our NOC operations (backup errors mostly). Honestly, the cost is not that far from a US resource, so that isn't the real reason we use him. Instead, the fact that he works in a very different time zone is a huge benefit since these errors come up late at night-so he is able to work them when they occur rather than 12 hours later. That said, while he is technically sophisticated (he has tons of experience), there are communication issues (mostly cultural). We've had to learn how to talk to one another after various meetings on the topic. You have to find the right person/people and really work at it to make the relationship effective.

---
Dustin Puryear
Puryear IT, LLC - We see IT differently.
Baton Rouge, LA - 225-706-8414 x1112
http://www.puryear-it.com/


From: owner-nolug@stoney.kellynet.org [mailto:owner-nolug@stoney.kellynet.org] On Behalf Of Chris Jones
Sent: Wednesday, September 14, 2011 9:15 PM
To: nolug@nolug.org
Subject: Re: [Nolug] for all you brainy types...

I have a unique way of looking at things that most good computer techs seem to have in common. I haven't spoken to anybody over in India who thinks in this way. In other words, their grasp of underlying technologies seems to be pretty low, and their troubleshooting skills typically involve reading from a script and following a flow chart.
On Wed, Sep 14, 2011 at 7:28 PM, Joey Kelly <joey@joeykelly.net<mailto:joey@joeykelly.net>> wrote:
On Wed September 14 2011 7:17 pm, Mark A. Hershberger wrote:
> Clint Billedeaux <clint@fastbadge.com<mailto:clint@fastbadge.com>> writes:
> > You post this as I try to pry the boss away from India's very talented
> > programming pool
>
> I've no doubt there are talented programmers in India (the WMF is
> especially interested in India lately, so I've talked to one or two of
> the programmers there) but most of the raw data I've seen doesn't match
> the "very talented" tag.
>
In my limited experience with Indian outsourcing, the techs all seem to have
the same shortcomings, and have apparently read the same inadequate
(read "oftentimes wrong") books, thus making the same mistakes.

--
Joey Kelly
Minister of the Gospel and Linux Consultant
http://joeykelly.net
504-239-6550<tel:504-239-6550>
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Received on 09/15/11