Re: [Nolug] for all you brainy types...

On Thu, Sep 15, 2011 at 9:10 AM, Ron Johnson <ron.l.johnson@cox.net> wrote:

>
> That's pretty racist.
>

Seriously? The statement that I find it very difficult to communicate with
most Indians on the phone while in a noisy server room is racist? I find
that it is nearly impossible to understand Indian accents on the phone, even
without a ton of background noise. I seriously don't think I am alone in
the sentiment that Indian accents are very difficult to understand. Go back
and read what I said. I never said Indians are incompetent, or Indians are
blah blah blah... I just said I appreciate the fact that my support dollars
are going to people I can actually communicate with when needed and happen
to be competent also.

If you are accusing me of being racist, you are mistaken and I am offended.

>
> I've been working mostly with Indians since 1994 and they're just as
> (in)competent as the white (haven't worked with many blacks) programmers,
> systems analysts and DBA I work with.
>
>
>
> On 09/15/2011 08:35 AM, Shannon Roddy wrote:
>
>> I've been working an issue that cropped up in the middle of the night on
>> Monday all week, and have been working with techs from Amsterdam. While
>> they are not shifted 12 hours time, it has been enough of a shift (8
>> hours)
>> that the times work well as I am able to do the disruptive testing during
>> non-business hours this week. I can't tell you what day it is right now,
>> but working with these guys in Amsterdam is sooooo much better than trying
>> to talk to an Indian on the phone in a noisy server room. These guys have
>> been competent and speak English extremely well.
>>
>> Just food for thought. I have no idea what it would cost to hire such
>> types, but I can tell you that I appreciate that my support contract
>> dollars
>> have been going to competent English speaking techs without an Indian
>> accent.
>>
>> On Thu, Sep 15, 2011 at 7:08 AM, Dustin Puryear<dpuryear@puryear-it.**com<dpuryear@puryear-it.com>
>> >wrote:
>>
>> We use a resource in India for some of our NOC operations (backup errors
>>> mostly). Honestly, the cost is not that far from a US resource, so that
>>> isn’t the real reason we use him. Instead, the fact that he works in a
>>> very
>>> different time zone is a huge benefit since these errors come up late at
>>> night—so he is able to work them when they occur rather than 12 hours
>>> later.
>>> That said, while he is technically sophisticated (he has tons of
>>> experience), there are communication issues (mostly cultural). We’ve had
>>> to
>>> learn how to talk to one another after various meetings on the topic. You
>>> have to find the right person/people and really work at it to make the
>>> relationship effective.****
>>>
>>> ** **
>>>
>>> ---****
>>>
>>> Dustin Puryear****
>>>
>>> Puryear IT, LLC - We see IT differently.****
>>>
>>> Baton Rouge, LA - 225-706-8414 x1112****
>>>
>>> http://www.puryear-it.com/****
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> *From:* owner-nolug@stoney.kellynet.**org<owner-nolug@stoney.kellynet.org>[mailto:
>>> owner-nolug@stoney.kellynet.**org <owner-nolug@stoney.kellynet.org>] *On
>>> Behalf Of *Chris Jones
>>> *Sent:* Wednesday, September 14, 2011 9:15 PM
>>> *To:* nolug@nolug.org
>>> *Subject:* Re: [Nolug] for all you brainy types...****
>>>
>>> ** **
>>>
>>> I have a unique way of looking at things that most good computer techs
>>> seem
>>> to have in common. I haven't spoken to anybody over in India who thinks
>>> in
>>> this way. In other words, their grasp of underlying technologies seems
>>> to
>>> be pretty low, and their troubleshooting skills typically involve reading
>>> from a script and following a flow chart.****
>>>
>>> On Wed, Sep 14, 2011 at 7:28 PM, Joey Kelly<joey@joeykelly.net>
>>> wrote:***
>>> *
>>>
>>> On Wed September 14 2011 7:17 pm, Mark A. Hershberger wrote:
>>>
>>>> Clint Billedeaux<clint@fastbadge.com**> writes:
>>>>
>>>>> You post this as I try to pry the boss away from India's very talented
>>>>> programming pool
>>>>>
>>>>
>>>> I've no doubt there are talented programmers in India (the WMF is
>>>> especially interested in India lately, so I've talked to one or two of
>>>> the programmers there) but most of the raw data I've seen doesn't match
>>>> the "very talented" tag.
>>>> ****
>>>>
>>>
>>> In my limited experience with Indian outsourcing, the techs all seem to
>>> have
>>> the same shortcomings, and have apparently read the same inadequate
>>> (read "oftentimes wrong") books, thus making the same mistakes.
>>>
>>>
> --
> Supporting World Peace Through Nuclear Pacification
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Received on 09/15/11