Re: [Nolug] for all you brainy types...

Would it occur to you to write something like, "Boy, I sure am glad that
my support dollars go to white people who can speak proper English
instead of blacks who only know Ebonics."?

On 09/15/2011 01:46 PM, Shannon Roddy wrote:
> On Thu, Sep 15, 2011 at 9:10 AM, Ron Johnson<ron.l.johnson@cox.net> wrote:
>
>>
>> That's pretty racist.
>>
>
> Seriously? The statement that I find it very difficult to communicate with
> most Indians on the phone while in a noisy server room is racist? I find
> that it is nearly impossible to understand Indian accents on the phone, even
> without a ton of background noise. I seriously don't think I am alone in
> the sentiment that Indian accents are very difficult to understand. Go back
> and read what I said. I never said Indians are incompetent, or Indians are
> blah blah blah... I just said I appreciate the fact that my support dollars
> are going to people I can actually communicate with when needed and happen
> to be competent also.
>
> If you are accusing me of being racist, you are mistaken and I am offended.
>
>
>>
>> I've been working mostly with Indians since 1994 and they're just as
>> (in)competent as the white (haven't worked with many blacks) programmers,
>> systems analysts and DBA I work with.
>>
>>
>>
>> On 09/15/2011 08:35 AM, Shannon Roddy wrote:
>>
>>> I've been working an issue that cropped up in the middle of the night on
>>> Monday all week, and have been working with techs from Amsterdam. While
>>> they are not shifted 12 hours time, it has been enough of a shift (8
>>> hours)
>>> that the times work well as I am able to do the disruptive testing during
>>> non-business hours this week. I can't tell you what day it is right now,
>>> but working with these guys in Amsterdam is sooooo much better than trying
>>> to talk to an Indian on the phone in a noisy server room. These guys have
>>> been competent and speak English extremely well.
>>>
>>> Just food for thought. I have no idea what it would cost to hire such
>>> types, but I can tell you that I appreciate that my support contract
>>> dollars
>>> have been going to competent English speaking techs without an Indian
>>> accent.
>>>
>>> On Thu, Sep 15, 2011 at 7:08 AM, Dustin Puryear<dpuryear@puryear-it.**com<dpuryear@puryear-it.com>
>>>> wrote:
>>>
>>> We use a resource in India for some of our NOC operations (backup errors
>>>> mostly). Honestly, the cost is not that far from a US resource, so that
>>>> isn’t the real reason we use him. Instead, the fact that he works in a
>>>> very
>>>> different time zone is a huge benefit since these errors come up late at
>>>> night—so he is able to work them when they occur rather than 12 hours
>>>> later.
>>>> That said, while he is technically sophisticated (he has tons of
>>>> experience), there are communication issues (mostly cultural). We’ve had
>>>> to
>>>> learn how to talk to one another after various meetings on the topic. You
>>>> have to find the right person/people and really work at it to make the
>>>> relationship effective.****
>>>>
>>>> ** **
>>>>
>>>> ---****
>>>>
>>>> Dustin Puryear****
>>>>
>>>> Puryear IT, LLC - We see IT differently.****
>>>>
>>>> Baton Rouge, LA - 225-706-8414 x1112****
>>>>
>>>> http://www.puryear-it.com/****
>>>>
>>>> ** **
>>>>
>>>> ** **
>>>>
>>>> *From:* owner-nolug@stoney.kellynet.**org<owner-nolug@stoney.kellynet.org>[mailto:
>>>> owner-nolug@stoney.kellynet.**org<owner-nolug@stoney.kellynet.org>] *On
>>>> Behalf Of *Chris Jones
>>>> *Sent:* Wednesday, September 14, 2011 9:15 PM
>>>> *To:* nolug@nolug.org
>>>> *Subject:* Re: [Nolug] for all you brainy types...****
>>>>
>>>> ** **
>>>>
>>>> I have a unique way of looking at things that most good computer techs
>>>> seem
>>>> to have in common. I haven't spoken to anybody over in India who thinks
>>>> in
>>>> this way. In other words, their grasp of underlying technologies seems
>>>> to
>>>> be pretty low, and their troubleshooting skills typically involve reading
>>>> from a script and following a flow chart.****
>>>>
>>>> On Wed, Sep 14, 2011 at 7:28 PM, Joey Kelly<joey@joeykelly.net>
>>>> wrote:***
>>>> *
>>>>
>>>> On Wed September 14 2011 7:17 pm, Mark A. Hershberger wrote:
>>>>
>>>>> Clint Billedeaux<clint@fastbadge.com**> writes:
>>>>>
>>>>>> You post this as I try to pry the boss away from India's very talented
>>>>>> programming pool
>>>>>>
>>>>>
>>>>> I've no doubt there are talented programmers in India (the WMF is
>>>>> especially interested in India lately, so I've talked to one or two of
>>>>> the programmers there) but most of the raw data I've seen doesn't match
>>>>> the "very talented" tag.
>>>>> ****
>>>>>
>>>>
>>>> In my limited experience with Indian outsourcing, the techs all seem to
>>>> have
>>>> the same shortcomings, and have apparently read the same inadequate
>>>> (read "oftentimes wrong") books, thus making the same mistakes.
>>>>

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Supporting World Peace Through Nuclear Pacification
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