Re: [Nolug] for all you brainy types...

On Thu, Sep 15, 2011 at 02:15:25PM -0500, Ron Johnson wrote:
>
> Would it occur to you to write something like, "Boy, I sure am glad that
> my support dollars go to white people who can speak proper English
> instead of blacks who only know Ebonics."?

That's something Hitler would say.

Brett

>
> On 09/15/2011 01:46 PM, Shannon Roddy wrote:
>>On Thu, Sep 15, 2011 at 9:10 AM, Ron Johnson<ron.l.johnson@cox.net> wrote:
>>
>>>
>>>That's pretty racist.
>>>
>>
>>Seriously? The statement that I find it very difficult to communicate with
>>most Indians on the phone while in a noisy server room is racist? I find
>>that it is nearly impossible to understand Indian accents on the phone,
>>even
>>without a ton of background noise. I seriously don't think I am alone in
>>the sentiment that Indian accents are very difficult to understand. Go
>>back
>>and read what I said. I never said Indians are incompetent, or Indians are
>>blah blah blah... I just said I appreciate the fact that my support dollars
>>are going to people I can actually communicate with when needed and happen
>>to be competent also.
>>
>>If you are accusing me of being racist, you are mistaken and I am offended.
>>
>>
>>>
>>>I've been working mostly with Indians since 1994 and they're just as
>>>(in)competent as the white (haven't worked with many blacks) programmers,
>>>systems analysts and DBA I work with.
>>>
>>>
>>>
>>>On 09/15/2011 08:35 AM, Shannon Roddy wrote:
>>>
>>>>I've been working an issue that cropped up in the middle of the night on
>>>>Monday all week, and have been working with techs from Amsterdam. While
>>>>they are not shifted 12 hours time, it has been enough of a shift (8
>>>>hours)
>>>>that the times work well as I am able to do the disruptive testing during
>>>>non-business hours this week. I can't tell you what day it is right now,
>>>>but working with these guys in Amsterdam is sooooo much better than
>>>>trying
>>>>to talk to an Indian on the phone in a noisy server room. These guys
>>>>have
>>>>been competent and speak English extremely well.
>>>>
>>>>Just food for thought. I have no idea what it would cost to hire such
>>>>types, but I can tell you that I appreciate that my support contract
>>>>dollars
>>>>have been going to competent English speaking techs without an Indian
>>>>accent.
>>>>
>>>>On Thu, Sep 15, 2011 at 7:08 AM, Dustin
>>>>Puryear<dpuryear@puryear-it.**com<dpuryear@puryear-it.com>
>>>>>wrote:
>>>>
>>>> We use a resource in India for some of our NOC operations (backup
>>>> errors
>>>>>mostly). Honestly, the cost is not that far from a US resource, so that
>>>>>isn?t the real reason we use him. Instead, the fact that he works in a
>>>>>very
>>>>>different time zone is a huge benefit since these errors come up late at
>>>>>night?so he is able to work them when they occur rather than 12 hours
>>>>>later.
>>>>>That said, while he is technically sophisticated (he has tons of
>>>>>experience), there are communication issues (mostly cultural). We?ve had
>>>>>to
>>>>>learn how to talk to one another after various meetings on the topic.
>>>>>You
>>>>>have to find the right person/people and really work at it to make the
>>>>>relationship effective.****
>>>>>
>>>>>** **
>>>>>
>>>>>---****
>>>>>
>>>>>Dustin Puryear****
>>>>>
>>>>>Puryear IT, LLC - We see IT differently.****
>>>>>
>>>>>Baton Rouge, LA - 225-706-8414 x1112****
>>>>>
>>>>>http://www.puryear-it.com/****
>>>>>
>>>>>** **
>>>>>
>>>>>** **
>>>>>
>>>>>*From:*
>>>>>owner-nolug@stoney.kellynet.**org<owner-nolug@stoney.kellynet.org>[mailto:
>>>>>owner-nolug@stoney.kellynet.**org<owner-nolug@stoney.kellynet.org>] *On
>>>>>Behalf Of *Chris Jones
>>>>>*Sent:* Wednesday, September 14, 2011 9:15 PM
>>>>>*To:* nolug@nolug.org
>>>>>*Subject:* Re: [Nolug] for all you brainy types...****
>>>>>
>>>>>** **
>>>>>
>>>>>I have a unique way of looking at things that most good computer techs
>>>>>seem
>>>>>to have in common. I haven't spoken to anybody over in India who thinks
>>>>>in
>>>>>this way. In other words, their grasp of underlying technologies seems
>>>>>to
>>>>>be pretty low, and their troubleshooting skills typically involve
>>>>>reading
>>>>>from a script and following a flow chart.****
>>>>>
>>>>>On Wed, Sep 14, 2011 at 7:28 PM, Joey Kelly<joey@joeykelly.net>
>>>>> wrote:***
>>>>>*
>>>>>
>>>>>On Wed September 14 2011 7:17 pm, Mark A. Hershberger wrote:
>>>>>
>>>>>>Clint Billedeaux<clint@fastbadge.com**> writes:
>>>>>>
>>>>>>>You post this as I try to pry the boss away from India's very talented
>>>>>>>programming pool
>>>>>>>
>>>>>>
>>>>>>I've no doubt there are talented programmers in India (the WMF is
>>>>>>especially interested in India lately, so I've talked to one or two of
>>>>>>the programmers there) but most of the raw data I've seen doesn't match
>>>>>>the "very talented" tag.
>>>>>>****
>>>>>>
>>>>>
>>>>>In my limited experience with Indian outsourcing, the techs all seem to
>>>>>have
>>>>>the same shortcomings, and have apparently read the same inadequate
>>>>>(read "oftentimes wrong") books, thus making the same mistakes.
>>>>>
>
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-- 
B. Estrade <estrabd@gmail.com>
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