Re: [Nolug] for all you brainy types...

On Thursday 15 September 2011 14:15, Ron Johnson wrote:
> Would it occur to you to write something like, "Boy, I sure am glad that
> my support dollars go to white people who can speak proper English
> instead of blacks who only know Ebonics."?

Please don't make me step in here...

--Joey

>
> On 09/15/2011 01:46 PM, Shannon Roddy wrote:
> > On Thu, Sep 15, 2011 at 9:10 AM, Ron Johnson<ron.l.johnson@cox.net>
wrote:
> >> That's pretty racist.
> >
> > Seriously? The statement that I find it very difficult to communicate
> > with most Indians on the phone while in a noisy server room is racist? I
> > find that it is nearly impossible to understand Indian accents on the
> > phone, even without a ton of background noise. I seriously don't think I
> > am alone in the sentiment that Indian accents are very difficult to
> > understand. Go back and read what I said. I never said Indians are
> > incompetent, or Indians are blah blah blah... I just said I appreciate
> > the fact that my support dollars are going to people I can actually
> > communicate with when needed and happen to be competent also.
> >
> > If you are accusing me of being racist, you are mistaken and I am
> > offended.
> >
> >> I've been working mostly with Indians since 1994 and they're just as
> >> (in)competent as the white (haven't worked with many blacks)
> >> programmers, systems analysts and DBA I work with.
> >>
> >> On 09/15/2011 08:35 AM, Shannon Roddy wrote:
> >>> I've been working an issue that cropped up in the middle of the night
> >>> on Monday all week, and have been working with techs from Amsterdam.
> >>> While they are not shifted 12 hours time, it has been enough of a shift
> >>> (8 hours)
> >>> that the times work well as I am able to do the disruptive testing
> >>> during non-business hours this week. I can't tell you what day it is
> >>> right now, but working with these guys in Amsterdam is sooooo much
> >>> better than trying to talk to an Indian on the phone in a noisy server
> >>> room. These guys have been competent and speak English extremely well.
> >>>
> >>> Just food for thought. I have no idea what it would cost to hire such
> >>> types, but I can tell you that I appreciate that my support contract
> >>> dollars
> >>> have been going to competent English speaking techs without an Indian
> >>> accent.
> >>>
> >>> On Thu, Sep 15, 2011 at 7:08 AM, Dustin
> >>> Puryear<dpuryear@puryear-it.**com<dpuryear@puryear-it.com>
> >>>
> >>>> wrote:
> >>>
> >>> We use a resource in India for some of our NOC operations (backup
> >>> errors
> >>>
> >>>> mostly). Honestly, the cost is not that far from a US resource, so
> >>>> that isn’t the real reason we use him. Instead, the fact that he works
> >>>> in a very
> >>>> different time zone is a huge benefit since these errors come up late
> >>>> at night—so he is able to work them when they occur rather than 12
> >>>> hours later.
> >>>> That said, while he is technically sophisticated (he has tons of
> >>>> experience), there are communication issues (mostly cultural). We’ve
> >>>> had to
> >>>> learn how to talk to one another after various meetings on the topic.
> >>>> You have to find the right person/people and really work at it to make
> >>>> the relationship effective.****
> >>>>
> >>>> ** **
> >>>>
> >>>> ---****
> >>>>
> >>>> Dustin Puryear****
> >>>>
> >>>> Puryear IT, LLC - We see IT differently.****
> >>>>
> >>>> Baton Rouge, LA - 225-706-8414 x1112****
> >>>>
> >>>> http://www.puryear-it.com/****
> >>>>
> >>>> ** **
> >>>>
> >>>> ** **
> >>>>
> >>>> *From:*
> >>>> owner-nolug@stoney.kellynet.**org<owner-nolug@stoney.kellynet.org>[mai
> >>>>lto:
> >>>> owner-nolug@stoney.kellynet.**org<owner-nolug@stoney.kellynet.org>]
> >>>> *On Behalf Of *Chris Jones
> >>>> *Sent:* Wednesday, September 14, 2011 9:15 PM
> >>>> *To:* nolug@nolug.org
> >>>> *Subject:* Re: [Nolug] for all you brainy types...****
> >>>>
> >>>> ** **
> >>>>
> >>>> I have a unique way of looking at things that most good computer techs
> >>>> seem
> >>>> to have in common. I haven't spoken to anybody over in India who
> >>>> thinks in
> >>>> this way. In other words, their grasp of underlying technologies
> >>>> seems to
> >>>> be pretty low, and their troubleshooting skills typically involve
> >>>> reading from a script and following a flow chart.****
> >>>>
> >>>> On Wed, Sep 14, 2011 at 7:28 PM, Joey Kelly<joey@joeykelly.net>
> >>>> wrote:***
> >>>> *
> >>>>
> >>>> On Wed September 14 2011 7:17 pm, Mark A. Hershberger wrote:
> >>>>> Clint Billedeaux<clint@fastbadge.com**> writes:
> >>>>>> You post this as I try to pry the boss away from India's very
> >>>>>> talented programming pool
> >>>>>
> >>>>> I've no doubt there are talented programmers in India (the WMF is
> >>>>> especially interested in India lately, so I've talked to one or two
> >>>>> of the programmers there) but most of the raw data I've seen doesn't
> >>>>> match the "very talented" tag.
> >>>>> ****
> >>>>
> >>>> In my limited experience with Indian outsourcing, the techs all seem
> >>>> to have
> >>>> the same shortcomings, and have apparently read the same inadequate
> >>>> (read "oftentimes wrong") books, thus making the same mistakes.

-- 
Joey Kelly
Minister of the Gospel and Linux Consultant
http://joeykelly.net
504-239-6550
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