Re: [Nolug] Web-based ticket systems

On Thu, Jun 21, 2012 at 06:27:26PM -0500, Chris Jones wrote:
> I used CW at my last job and couldn't stand it. Too many features trying to make too many people happy, resulting in hard to use bloatware. The best ticketing systems I've used have been in-house developed custom db interfaces, as they're custom tailored to your way of doing business. There's nothing more irritating than having to use an interface that is too rigid for your particular needs, or common tasks become convoluted processes.

I would not suggest a home grown ticket app for most.

Brett

>
> Chris Jones
>
>
> On Jun 21, 2012, at 4:07 PM, Dustin Puryear <dpuryear@puryear-it.com> wrote:
>
> > A CW user! We???re an Autotask shop.
> >
> > ---
> > Dustin Puryear
> > CEO
> > Puryear IT, LLC - We see IT differently.
> > Networks - Servers - Desktops - Strategy
> >
> > Direct: 225-304-6402 | Main: 225-706-8414 | Fax: 225-308-6740 | www.puryear-it.com
> >
> > We're always looking for highly-motivated and energetic professionals to join our team.
> > Join our team now: jobs.puryear-it.com
> >
> > From: owner-nolug@stoney.kellynet.org [mailto:owner-nolug@stoney.kellynet.org] On Behalf Of Michael Walker
> > Sent: Thursday, June 21, 2012 3:32 PM
> > To: nolug@nolug.org
> > Subject: Re: [Nolug] Web-based ticket systems
> >
> > Is this for end users to submit problem tickets or QA staff to submit bug tickets? For the former, I like ConnectWise, but it isn't cheap. For the latter I like BugZilla.
> >
> > --
> > Mike Walker
> >
> > On Jun 21, 2012 3:24 PM, "Mischa D. Krilov" <rossum@gmail.com> wrote:
> > Hello.
> >
> > I'm looking around for a trouble ticket system and I want to solicit
> > your opinions. Does anyone have any notably good or bad experiences? I
> > need something that ideally has a web interface, the ability to attach
> > pictures and lots of wiggle room for customizing fields. Pretty
> > reports are a plus. Free is great.
> >
> > Right now I'm looking at Request Tracker and Spiceworks at the top of
> > my to-demo list.
> >
> > Mischa
> > ___________________
> > Nolug mailing list
> > nolug@nolug.org
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Received on 06/22/12