Re: [Nolug] Web-based ticket systems

I have used osticket running (http://osticket.com/), though I do not
remember too much of it since nobody is submitting TT's these days. :-)

P

On Fri, Jun 22, 2012 at 7:58 AM, B. Estrade <estrabd@gmail.com> wrote:

> On Thu, Jun 21, 2012 at 06:27:26PM -0500, Chris Jones wrote:
> > I used CW at my last job and couldn't stand it. Too many features
> trying to make too many people happy, resulting in hard to use bloatware.
> The best ticketing systems I've used have been in-house developed custom
> db interfaces, as they're custom tailored to your way of doing business.
> There's nothing more irritating than having to use an interface that is
> too rigid for your particular needs, or common tasks become convoluted
> processes.
>
> I would not suggest a home grown ticket app for most.
>
> Brett
>
> >
> > Chris Jones
> >
> >
> > On Jun 21, 2012, at 4:07 PM, Dustin Puryear <dpuryear@puryear-it.com>
> wrote:
> >
> > > A CW user! We???re an Autotask shop.
> > >
> > > ---
> > > Dustin Puryear
> > > CEO
> > > Puryear IT, LLC - We see IT differently.
> > > Networks - Servers - Desktops - Strategy
> > >
> > > Direct: 225-304-6402 | Main: 225-706-8414 | Fax: 225-308-6740 |
> www.puryear-it.com
> > >
> > > We're always looking for highly-motivated and energetic professionals
> to join our team.
> > > Join our team now: jobs.puryear-it.com
> > >
> > > From: owner-nolug@stoney.kellynet.org [mailto:
> owner-nolug@stoney.kellynet.org] On Behalf Of Michael Walker
> > > Sent: Thursday, June 21, 2012 3:32 PM
> > > To: nolug@nolug.org
> > > Subject: Re: [Nolug] Web-based ticket systems
> > >
> > > Is this for end users to submit problem tickets or QA staff to submit
> bug tickets? For the former, I like ConnectWise, but it isn't cheap. For
> the latter I like BugZilla.
> > >
> > > --
> > > Mike Walker
> > >
> > > On Jun 21, 2012 3:24 PM, "Mischa D. Krilov" <rossum@gmail.com> wrote:
> > > Hello.
> > >
> > > I'm looking around for a trouble ticket system and I want to solicit
> > > your opinions. Does anyone have any notably good or bad experiences? I
> > > need something that ideally has a web interface, the ability to attach
> > > pictures and lots of wiggle room for customizing fields. Pretty
> > > reports are a plus. Free is great.
> > >
> > > Right now I'm looking at Request Tracker and Spiceworks at the top of
> > > my to-demo list.
> > >
> > > Mischa
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> > > nolug@nolug.org
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Received on 06/22/12