Re: [Nolug] Web-based ticket systems

From: Mischa D. Krilov <rossum_at_gmail.com>
Date: Thu, 24 Jan 2013 11:27:08 -0600
Message-ID: <CAGmeZ3DDf5xGHsgV7qL6TTvZ9fzFS6==+M=csy5Uo-cctgBHpw@mail.gmail.com>

Doing a little thread necromancy here... I want to thank everyone for their
insight and opinions. Happy New Year's resolutions, I'm back to
investigating solutions.

On Fri, Jun 22, 2012 at 7:26 PM, Jimmy Hess <mysidia@gmail.com> wrote:

> On 6/21/12, Mischa D. Krilov <rossum@gmail.com> wrote:
> > I'm looking around for a trouble ticket system and I want to solicit
> > your opinions. Does anyone have any notably good or bad experiences? I
>
> http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems
> I think there are almost as many Bug Tracking/Help Desking/Ticketing
> systems in existence as e-mail clients.
>
> Best to have a clear idea of what kind of items you are tracking, and
> what your real functional requirements are.
>
> More features and customizability is not always better, when
> complexity is increased beyond a tolerable level for the intended
> usage.
>
> --
> -JH
> ___________________
> Nolug mailing list
> nolug@nolug.org
>

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Received on 01/24/13

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