Re: [Nolug] Cox 2nd level technician says...

Obligatory relevant xkcd.

http://xkcd.com/1074/

On Mon, May 19, 2014 at 1:51 PM, John Souvestre <johns@sstar.com> wrote:

> I wish that it were. At least that would be a rational explanation. J
>
>
>
> No, I think that Cox simply has no system to handle unusual problems.
> Escalation takes forever and is very limited. The only reason I’ve gotten
> this far is because I stuck with it.
>
>
>
> Besides, a vast conspiracy takes a lot of skilled people. That’s not what
> I’m seeing. L
>
>
>
> “Never attribute to malice that which is adequately explained by
> stupidity.”
>
> -- Robert J Hanlon
>
>
>
> John
>
> John Souvestre - New Orleans LA
>
>
>
> *From:* owner-nolug@stoney.kellynet.org [mailto:
> owner-nolug@stoney.kellynet.org] *On Behalf Of *Jerry Wilborn
> *Sent:* Mon, May 19, 2014 1:47 pm
>
> *To:* nolug@nolug.org
> *Subject:* Re: [Nolug] Cox 2nd level technician says...
>
>
>
> Last question. Do you think maybe this is part of a 'Truman Show' type
> plot whereby Cox is part of a vast conspiracy where show producers are
> trying to drive you crazy for the entertainment of others?
>
>
> Jerry Wilborn
> jerrywilborn@gmail.com
>
>
>
> On Mon, May 19, 2014 at 1:34 PM, John Souvestre <johns@sstar.com> wrote:
>
> About 10 feet. The splitter was changed twice. The 10 foot cable was
> changed once. Both Cox and I have looked at the signal levels in the modem
> and they have * never * been bad. Cox has also but their Barney Box (JDSU
> tester) at the modem end of the cable and checked levels a few times.
>
>
>
> Also, we tried moving the modem physically and using a 1 foot cable to the
> splitter. No help.
>
>
>
> The TV has no problem while the packet loss is taking place, by the way.
>
>
>
> John
>
> John Souvestre - New Orleans LA
>
>
>
> *From:* owner-nolug@stoney.kellynet.org [mailto:
> owner-nolug@stoney.kellynet.org] *On Behalf Of *Jerry Wilborn
> *Sent:* Mon, May 19, 2014 1:30 pm
>
>
> *To:* nolug@nolug.org
> *Subject:* Re: [Nolug] Cox 2nd level technician says...
>
>
>
> How long is the run from the tap to your cable modem? I think the normal
> coax loss is 1 dB per 10 ft.
>
>
> Jerry Wilborn
> jerrywilborn@gmail.com
>
>
>
> On Mon, May 19, 2014 at 1:25 PM, Ron Johnson <ron.l.johnson@cox.net>
> wrote:
>
> How do you track this? Manually, or with some program that reports ping
> attempts?
>
>
>
> On 05/19/2014 01:15 PM, John Souvestre wrote:
>
> Hello Jerry.
>
>
>
> I have a Cisco DPC3010, straight from Cox (twice). It allows access to
> the status page (192.168.100.1) which includes the signal level info. My
> signals are always good, even when the packet loss is taking place. Others
> in my area have the problem also. So it’s not a problem on just my feed.
>
>
>
> Sometimes problem seems to correlate with high-usage times (late
> afternoon, evening), but not well enough to say there is a casual link.
> For example, I saw loss of over 1% yesterday during these periods:
>
>
>
> 00:50 to 01:00
>
> 03:00 to 05:00 (up to 10%)
>
> 15:40 to 17:00 (up to 12%)
>
> 19:52 to 19:59 (up to 25%)
>
>
>
> --
>
> "Mathematics deals exclusively with the relations of concepts to each
>
> other without consideration of their relation to experience."
>
> Albert Einstein
>
>
>
>
>

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Received on 05/19/14