Re: [Nolug] Cox 2nd level technician says...

How so?

On 05/19/2014 02:03 PM, Devin Villegas wrote:
> Obligatory relevant xkcd.
>
> http://xkcd.com/1074/
>
>
> On Mon, May 19, 2014 at 1:51 PM, John Souvestre <johns@sstar.com
> <mailto:johns@sstar.com>> wrote:
>
> I wish that it were. At least that would be a rational explanation. J
>
> No, I think that Cox simply has no system to handle unusual problems.
> Escalation takes forever and is very limited. The only reason I've
> gotten this far is because I stuck with it.
>
> Besides, a vast conspiracy takes a lot of skilled people. That's not
> what I'm seeing. L
>
> "Never attribute to malice that which is adequately explained by
> stupidity."
>
> -- Robert J Hanlon
>
> John
>
> John Souvestre - New Orleans LA
>
> *From:*owner-nolug@stoney.kellynet.org
> <mailto:owner-nolug@stoney.kellynet.org>
> [mailto:owner-nolug@stoney.kellynet.org
> <mailto:owner-nolug@stoney.kellynet.org>] *On Behalf Of *Jerry Wilborn
> *Sent:* Mon, May 19, 2014 1:47 pm
>
>
> *To:* nolug@nolug.org <mailto:nolug@nolug.org>
> *Subject:* Re: [Nolug] Cox 2nd level technician says...
>
> Last question. Do you think maybe this is part of a 'Truman Show' type
> plot whereby Cox is part of a vast conspiracy where show producers are
> trying to drive you crazy for the entertainment of others?
>
>
> Jerry Wilborn
> jerrywilborn@gmail.com <mailto:jerrywilborn@gmail.com>
>
> On Mon, May 19, 2014 at 1:34 PM, John Souvestre <johns@sstar.com
> <mailto:johns@sstar.com>> wrote:
>
> About 10 feet. The splitter was changed twice. The 10 foot cable was
> changed once. Both Cox and I have looked at the signal levels in the
> modem and they have * never * been bad. Cox has also but their Barney
> Box (JDSU tester) at the modem end of the cable and checked levels a
> few times.
>
> Also, we tried moving the modem physically and using a 1 foot cable to
> the splitter. No help.
>
> The TV has no problem while the packet loss is taking place, by the way.
>
> John
>
> John Souvestre - New Orleans LA
>
> *From:*owner-nolug@stoney.kellynet.org
> <mailto:owner-nolug@stoney.kellynet.org>
> [mailto:owner-nolug@stoney.kellynet.org
> <mailto:owner-nolug@stoney.kellynet.org>] *On Behalf Of *Jerry Wilborn
> *Sent:* Mon, May 19, 2014 1:30 pm
>
>
> *To:* nolug@nolug.org <mailto:nolug@nolug.org>
> *Subject:* Re: [Nolug] Cox 2nd level technician says...
>
> How long is the run from the tap to your cable modem? I think the
> normal coax loss is 1 dB per 10 ft.
>
>
> Jerry Wilborn
> jerrywilborn@gmail.com <mailto:jerrywilborn@gmail.com>
>
> On Mon, May 19, 2014 at 1:25 PM, Ron Johnson <ron.l.johnson@cox.net
> <mailto:ron.l.johnson@cox.net>> wrote:
>
> How do you track this? Manually, or with some program that reports
> ping attempts?
>
>
>
> On 05/19/2014 01:15 PM, John Souvestre wrote:
>
> Hello Jerry.
>
> I have a Cisco DPC3010, straight from Cox (twice). It allows
> access to the status page (192.168.100.1) which includes the
> signal level info. My signals are always good, even when the
> packet loss is taking place. Others in my area have the problem
> also. So it's not a problem on just my feed.
>
> Sometimes problem seems to correlate with high-usage times (late
> afternoon, evening), but not well enough to say there is a casual
> link. For example, I saw loss of over 1% yesterday during these
> periods:
>
> 00:50 to 01:00
>
> 03:00 to 05:00 (up to 10%)
>
> 15:40 to 17:00 (up to 12%)
>
> 19:52 to 19:59 (up to 25%)
>

-- 
"Mathematics deals exclusively with the relations of concepts to each
other without consideration of their relation to experience."
Albert Einstein
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