RE: [Nolug] Cox 2nd level technician says...

Occam's razor.

John

    John Souvestre - New Orleans LA

From: owner-nolug@stoney.kellynet.org [mailto:owner-nolug@stoney.kellynet.org]
On Behalf Of Ron Johnson
Sent: Mon, May 19, 2014 2:27 pm
To: nolug@nolug.org
Subject: Re: [Nolug] Cox 2nd level technician says...

How so?

On 05/19/2014 02:03 PM, Devin Villegas wrote:

Obligatory relevant xkcd.

http://xkcd.com/1074/

On Mon, May 19, 2014 at 1:51 PM, John Souvestre <johns@sstar.com> wrote:

I wish that it were. At least that would be a rational explanation. J

No, I think that Cox simply has no system to handle unusual problems.
Escalation takes forever and is very limited. The only reason I've gotten
this far is because I stuck with it.

Besides, a vast conspiracy takes a lot of skilled people. That's not what I'm
seeing. L

"Never attribute to malice that which is adequately explained by stupidity."

-- Robert J Hanlon

John

    John Souvestre - New Orleans LA

From: owner-nolug@stoney.kellynet.org [mailto:owner-nolug@stoney.kellynet.org]
On Behalf Of Jerry Wilborn
Sent: Mon, May 19, 2014 1:47 pm

To: nolug@nolug.org
Subject: Re: [Nolug] Cox 2nd level technician says...

Last question. Do you think maybe this is part of a 'Truman Show' type plot
whereby Cox is part of a vast conspiracy where show producers are trying to
drive you crazy for the entertainment of others?

Jerry Wilborn
jerrywilborn@gmail.com

On Mon, May 19, 2014 at 1:34 PM, John Souvestre <johns@sstar.com> wrote:

About 10 feet. The splitter was changed twice. The 10 foot cable was changed
once. Both Cox and I have looked at the signal levels in the modem and they
have * never * been bad. Cox has also but their Barney Box (JDSU tester) at
the modem end of the cable and checked levels a few times.

Also, we tried moving the modem physically and using a 1 foot cable to the
splitter. No help.

The TV has no problem while the packet loss is taking place, by the way.

John

    John Souvestre - New Orleans LA

From: owner-nolug@stoney.kellynet.org [mailto:owner-nolug@stoney.kellynet.org]
On Behalf Of Jerry Wilborn
Sent: Mon, May 19, 2014 1:30 pm

To: nolug@nolug.org
Subject: Re: [Nolug] Cox 2nd level technician says...

How long is the run from the tap to your cable modem? I think the normal coax
loss is 1 dB per 10 ft.

Jerry Wilborn
jerrywilborn@gmail.com

On Mon, May 19, 2014 at 1:25 PM, Ron Johnson <ron.l.johnson@cox.net> wrote:

How do you track this? Manually, or with some program that reports ping
attempts?

On 05/19/2014 01:15 PM, John Souvestre wrote:

Hello Jerry.

I have a Cisco DPC3010, straight from Cox (twice). It allows access to the
status page (192.168.100.1) which includes the signal level info. My signals
are always good, even when the packet loss is taking place. Others in my area
have the problem also. So it's not a problem on just my feed.

Sometimes problem seems to correlate with high-usage times (late afternoon,
evening), but not well enough to say there is a casual link. For example, I
saw loss of over 1% yesterday during these periods:

    00:50 to 01:00

    03:00 to 05:00 (up to 10%)

    15:40 to 17:00 (up to 12%)

    19:52 to 19:59 (up to 25%)

-- 
"Mathematics deals exclusively with the relations of concepts to each 
other without consideration of their relation to experience."
Albert Einstein

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