RE: [Nolug] Cox 2nd level technician says...

Tell him not to be a bitch and we pay too much for "no"

Sent from my Windows Phone
________________________________
From: Me<mailto:pmheart6@yahoo.com>
Sent: ‎6/‎16/‎2014 8:10 AM
To: nolug@nolug.org<mailto:nolug@nolug.org>
Subject: Re: RE: [Nolug] Cox 2nd level technician says...

Will they update the firmware on modems you own. Supposedly you need isp approval, and some won't approve it for user owned equip.
Sent from Yahoo Mail on Android<https://overview.mail.yahoo.com/mobile/?.src=Android>

________________________________
From: John Souvestre <johns@sstar.com>;
To: <nolug@nolug.org>;
Subject: RE: [Nolug] Cox 2nd level technician says...
Sent: Sun, May 18, 2014 4:31:40 PM

Hi Ron.

Anything over 1% inside their network is clearly unacceptable. Call it in
again and if the tech on the phone doesn't agree then either ask for a
Supervisor or ask to be escalated to the Vice Squad. Yes, Vice Squad is what
the next level is referred to in this part of the country. The phone tech can
call them and/or send them a message, then they will call you the next day.

Have you power-cycled your modem? The Cisco modems have some sort of software
issue from what I've seen. After a month or more (depending on ???) they
start to exhibit packet loss and varying latency.

I'm on my 4th "episode" of packet loss right now. Each lasts about 3 months.
It takes about 4 site visits till it gets escalated to the Vice Squad, which
then gets the local Field Operations Supervisor and Plant people involved.
Then after another month or so he escalates it to the Network group and they
generally won't talk to you directly, so everything takes forever.

Then, after a week or two more, normally the problem disappears. Nobody can
explain why. Except for the last time, when the LA Network Operation Manager
contacted me directly. A firmware update to the Cox CMTS (?) gateway routers
solved the problem. It will be interesting to see what they find this time.

Good luck!

John

    John Souvestre - New Orleans LA

-----Original Message-----
From: owner-nolug@stoney.kellynet.org [mailto:owner-nolug@stoney.kellynet.org]
On Behalf Of Ron Johnson
Sent: Sun, May 18, 2014 10:10 am
To: nolug@nolug.org
Subject: [Nolug] Cox 2nd level technician says...

10% packet loss is acceptable. :(

--
"Mathematics deals exclusively with the relations of concepts to each other
without consideration of their relation to experience."
Albert Einstein
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