RE: [Nolug] Cox 2nd level technician says...

Do you have any neighbors who will allow you to run your monitoring tool
behind their cox connection?

Mike
On Jun 16, 2014 8:21 PM, "Augustus Gurtler" <amg@gurtlerbros.com> wrote:

> Tell him not to be a bitch and we pay too much for "no"
>
> Sent from my Windows Phone
> ------------------------------
> From: Me <pmheart6@yahoo.com>
> Sent: ‎6/‎16/‎2014 8:10 AM
> To: nolug@nolug.org
> Subject: Re: RE: [Nolug] Cox 2nd level technician says...
>
> Will they update the firmware on modems you own. Supposedly you need
> isp approval, and some won't approve it for user owned equip.
> Sent from Yahoo Mail on Android
> <https://overview.mail.yahoo.com/mobile/?.src=Android>
>
>
>
> ------------------------------
> *From: *John Souvestre <johns@sstar.com>;
> *To: *<nolug@nolug.org>;
> *Subject: *RE: [Nolug] Cox 2nd level technician says...
> *Sent: *Sun, May 18, 2014 4:31:40 PM
>
> Hi Ron.
>
> Anything over 1% inside their network is clearly unacceptable. Call it in
> again and if the tech on the phone doesn't agree then either ask for a
> Supervisor or ask to be escalated to the Vice Squad. Yes, Vice Squad is
> what
> the next level is referred to in this part of the country. The phone tech
> can
> call them and/or send them a message, then they will call you the next day.
>
> Have you power-cycled your modem? The Cisco modems have some sort of
> software
> issue from what I've seen. After a month or more (depending on ???) they
> start to exhibit packet loss and varying latency.
>
> I'm on my 4th "episode" of packet loss right now. Each lasts about 3
> months.
> It takes about 4 site visits till it gets escalated to the Vice Squad,
> which
> then gets the local Field Operations Supervisor and Plant people involved.
> Then after another month or so he escalates it to the Network group and
> they
> generally won't talk to you directly, so everything takes forever.
>
> Then, after a week or two more, normally the problem disappears. Nobody
> can
> explain why. Except for the last time, when the LA Network Operation
> Manager
> contacted me directly. A firmware update to the Cox CMTS (?) gateway
> routers
> solved the problem. It will be interesting to see what they find this
> time.
>
> Good luck!
>
> John
>
> John Souvestre - New Orleans LA
>
>
> -----Original Message-----
> From: owner-nolug@stoney.kellynet.org [mailto:
> owner-nolug@stoney.kellynet.org]
> On Behalf Of Ron Johnson
> Sent: Sun, May 18, 2014 10:10 am
> To: nolug@nolug.org
> Subject: [Nolug] Cox 2nd level technician says...
>
> 10% packet loss is acceptable. :(
>
> --
> "Mathematics deals exclusively with the relations of concepts to each other
> without consideration of their relation to experience."
> Albert Einstein
>
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>

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Received on 06/16/14