J. Kent Busbee, Jr. wrote:
> ARGH!!!!
>
> For some reason our NET has be blocked by Roadrunner. Now we can not
> send email to our employee in Memphis. There is NO phone number to
> contact. The only way to get it fixed is via email (GO FIGURE) to
> removal@security.rr.com.
>
> I am certain that our server is NOT the cause of the problem. It
> probably is someone else on COX business net that happens to have the
> same iterations in the first three fields of their IP: aaa.bbb.ccc.XXX.
>
> Further annoying is that you have to send an email in WITH Headers and
> OF COURSE MS (don't get me started) Outlook does not make that easy!
> AND, they do NOT tell you this in the instructions! So, we have been
> blocked for two days now!
>
> So, I have emailed from the server, with headers and all I have gotten
> is an Auto-Reply. While I am sure that they are diligently wadding
> through a sea of removal requests (and many from the spammers
> themselves), the fact that they have not contacted me in two days is
> QUITE ANNOYING. I have visions of an offshore tech-know-wanta-be trying
> to run babelfish on every message that comes in to convert it to his
> native language, or lazy security techs that don't know what they are
> doing and simply turn on the blocking switch for an entire block at the
> first whiff of a violator from a single IP.
>
> I've checked their blacklist providers and I am not on a single one of
> them!
>
> If I am in ERROR, and somehow have been violated by a spammer, then I
> should be told with as much info as possible. But, even my provider Cox
> has said that they have had no problems from me, and have hinted at
> problems from others.
>
> I am sure that there is plenty of blame to go around here. But there
> has GOT to be any easier way.
>
> Right now I am not happy with two companies:
>
> Road Runner for blocking an entire Block of IP's for the violations of a
> few.
>
> Cox for allowing a spammer to work on their network, and for not fixing
> the problem in a timely fashion.
>
This happened to us too a few months ago with Road Runner. We are on
Bellsouth ADSL, and had to provide our IP information so they could
determine why they had our ip block tagged.
It had nothing to do with us.
It took a few days to clear up.
--John
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Received on 12/16/03
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