Re: [Nolug] Cox Connection Dropping

On Mon, 11 Oct 2004, Charles Jouglard wrote:

> Contrary to what Dave thinks we are here to help.

While I believe you are being sincere, it is hard to get someone with the
same sincerity on the phone when calling the main support number. But
Bellsouth, Charter, and [insert large company name] have the same
problem. I can just hear Matthew's support call:

Tech: Welcome to (Cox|Bellsouth|Charter) support. How can i help you?

Matthew: Yes i have an issue where i lose my connection at random times
and get kicked out of online games. It comes back in a few minutes, but
it's annoying.

Tech: Ok, first can i get you to reboot your modem?

Matthew: Well it's working fine right now.

Tech: Great. Next time it's down, visit www.cox.com/support for further
information. Have a nice day.

Now it is better to call when the problem is actually occurring. But it
will come back up before you get someone on the phone, or while you're
rebooting the modem, pc, or checking DNS settings at the tech's request.
The tech thinks you're smoking herb and the modem reboot fixed it. Yet
the problem persists.

I can totally understand the relctance to call support with a problem of
this sort.

ray

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Ray DeJean  				       	 http://www.r-a-y.org
Systems Engineer                    Southeastern Louisiana University
IBM Certified Specialist  	      AIX Administration, AIX Support
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