RE: [Nolug] Cox Problem

Hello Charles.

Yes, I am concerned - by Cox lack of response to this problem. It's not a
"specific" problem. I see it on every Cox connection I've checked in the New
Orleans area.

As near as I can tell, NOTHING has been done. The three people I know who
reported the problem directly are all still having it. Cox has not contacted
them about it since their initial reports.

I'll file a formal network outage report through CommTech tomorrow.

Thanks for your efforts in trying to help. Sorry to have wasted your time.

John

    John Souvestre - Southern Star - (504) 888-3348 - www.sstar.com

-----Original Message-----
From: owner-nolug@nolug.org [mailto:owner-nolug@nolug.org] On Behalf Of
Charles Jouglard
Sent: Tuesday, March 29, 2005 6:45 PM
To: John Souvestre
Subject: RE: [Nolug] Cox Problem
Importance: High

John,
Thank you for your continued assistance and concern. I am here. As I said
previously I can not and will not discuss specific customer issues in an open
forum. To date I have only had one person contact me directly (via Broadband
Reports) and have their issue has been resolved.

The one area I can speak to is that at various times your IP addresses have
been
filtered and or blocked as various activities initiated certain security
filters. I have not seen anything in the logs in the last few days.
 
Thank you,
Charles Jouglard
504-417-3627
 
Disclaimer: These comments and the associated pages and files are not
endorsed
by Cox Communications, Inc., Cox Louisiana, LLC, Cox Business Services, Inc.
Cox.Net or anyone else other than myself. These same comments, pages, files,
etc., are in no way associated with any of the entities listed above. If
anyone
thinks otherwise, they are sadly mistaken.
 
Legal Notice: This electronic mail message and any attached files contain
information intended for the exclusive use of the individual to whom it is or
has been originally addressed and may contain information that is proprietary,
privileged, confidential and/or exempt from disclosure under applicable law.
You are hereby forbidden to transfer said electronic mail message by any means
without permission of the sender. If you are not the intended recipient, you
are hereby notified that any viewing, copying, disclosure or distribution of
this information may be subject to legal restriction or sanction, or
punishable
under Louisiana Revised Statutes RS 14:73.1, or applicable U.S. Federal
Statutes. Please notify the sender, by electronic mail or telephone, of any
unintended recipients and delete the original message without making any
copies.

On Tue, 29 Mar 2005 17:58:02 -0600, John Souvestre wrote:
Hello Charles.

Are you there? Can you fill us in please?

John

    John Souvestre - Southern Star - (504) 888-3348 - www.sstar.com

-----Original Message-----
From: owner-nolug@nolug.org [mailto:owner-nolug@nolug.org] On Behalf Of John
Souvestre
Sent: Thursday, March 24, 2005 4:17 AM
To: nolug@nolug.org
Subject: RE: [Nolug] Cox Problem

Hello Charles.

> I can tell you that the information your referenced on
> DSLReports is being worked. I have one of our engineers
> working directly with the customer involved.

Could I get an update from you? The customer who sent me the attached plot
opened his ticket about 2.5 weeks ago and hasn't heard "boo". As the plot
shows, he is still seeing 5% packet loss when trying to access my mail server.

John

    John Souvestre - Southern Star - (504) 888-3348 - www.sstar.com

___________________
Nolug mailing list
nolug@nolug.org

--
No virus found in this incoming message.
Checked by AVG Anti-Virus.
Version: 7.0.308 / Virus Database: 266.8.1 - Release Date: 3/23/2005
  
Cheers, 
Charles  
___________________
Nolug mailing list
nolug@nolug.org
___________________
Nolug mailing list
nolug@nolug.org