RE: [Nolug] Cox Problem

John,
Thank you for your continued assistance and concern. I am here. As I said
previously I can not and will not discuss specific customer issues in an open
forum. To date I have only had one person contact me directly (via Broadband
Reports) and have their issue has been resolved.

The one area I can speak to is that at various times your IP addresses have been
filtered and or blocked as various activities initiated certain security
filters. I have not seen anything in the logs in the last few days.
 
Thank you,
Charles Jouglard
504-417-3627
 
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On Tue, 29 Mar 2005 17:58:02 -0600, John Souvestre wrote:
Hello Charles.

Are you there? Can you fill us in please?

John

    John Souvestre - Southern Star - (504) 888-3348 - www.sstar.com

-----Original Message-----
From: owner-nolug@nolug.org [mailto:owner-nolug@nolug.org] On Behalf Of John
Souvestre
Sent: Thursday, March 24, 2005 4:17 AM
To: nolug@nolug.org
Subject: RE: [Nolug] Cox Problem

Hello Charles.

> I can tell you that the information your referenced on
> DSLReports is being worked. I have one of our engineers
> working directly with the customer involved.

Could I get an update from you? The customer who sent me the attached plot
opened his ticket about 2.5 weeks ago and hasn't heard "boo". As the plot
shows, he is still seeing 5% packet loss when trying to access my mail server.

John

    John Souvestre - Southern Star - (504) 888-3348 - www.sstar.com

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Cheers, 
Charles  
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