Re: [Nolug] Cox Problem

John Souvestre wrote:
> Hello Charles.
>
> Actually it was a regional outage according to Cox (as reported to CommTech)
> and as observed by me.

The outage yesterday affected ALL cox services for me including video.
That's pretty extrordinary. Based on what I've read here, it went
beyond my neighborhood and perhaps affected an entire headend. This is
massive and I have a pretty good feeling that a lot of people inside Cox
were feeling the heat and working like crazy to fix whatever caused it.
 I've been on that side of the fence and it ain't pretty. It might
also make folks a little extra sensitive.

I don't run this list anymore, but if I did I'd be asking for this whole
discussion to move off of it at this point so cooler, calmer heads can
prevail. I know network access is critical to the Linux user and
learning network troubleshooting is certainly on-topic. But this
shouldn't be so acrimonious. While a lot of evidence has been presented
regarding a potential problem, it's not at all clear to me how many
folks are affected. And it is clear that Charles can't post details
about the layout of Cox's internal network elements. This list gets
archived and is easily searched via google, after all.

What probably needs to happen is that those affected customers need to
engage their Cox business services reps to get an engineer involved to
observe the problem and help them fix it. It's not going to happen
through this list. An alternate route for this is broadbandreports.com
as many Cox engineers read and post there as well as their bosses and
even corporate level managers.

-- 
Scott Harney<scotth@scottharney.com>
"Asking the wrong questions is the leading cause of wrong answers"
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