Re: [Nolug] Cox Problem

Scott++

Please move this discussion off the list.

Brett

On Tue, 29 Mar 2005 23:00:35 -0600, "Scott Harney"
<scotth@scottharney.com> said:
> John Souvestre wrote:
> > Hello Charles.
> >
> > Actually it was a regional outage according to Cox (as reported to CommTech)
> > and as observed by me.
>
> The outage yesterday affected ALL cox services for me including video.
> That's pretty extrordinary. Based on what I've read here, it went
> beyond my neighborhood and perhaps affected an entire headend. This is
> massive and I have a pretty good feeling that a lot of people inside Cox
> were feeling the heat and working like crazy to fix whatever caused it.
> I've been on that side of the fence and it ain't pretty. It might
> also make folks a little extra sensitive.
>
> I don't run this list anymore, but if I did I'd be asking for this whole
> discussion to move off of it at this point so cooler, calmer heads can
> prevail. I know network access is critical to the Linux user and
> learning network troubleshooting is certainly on-topic. But this
> shouldn't be so acrimonious. While a lot of evidence has been presented
> regarding a potential problem, it's not at all clear to me how many
> folks are affected. And it is clear that Charles can't post details
> about the layout of Cox's internal network elements. This list gets
> archived and is easily searched via google, after all.
>
> What probably needs to happen is that those affected customers need to
> engage their Cox business services reps to get an engineer involved to
> observe the problem and help them fix it. It's not going to happen
> through this list. An alternate route for this is broadbandreports.com
> as many Cox engineers read and post there as well as their bosses and
> even corporate level managers.
>
>
>
> --
> Scott Harney<scotth@scottharney.com>
> "Asking the wrong questions is the leading cause of wrong answers"
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Received on 03/30/05