I had the same problem with a Philips WebCam on a Win 2k machine. Uninstall all of the software. Go into device manager and make sure the scanner is removed. Remove the USB hub and all associated. Re-Boot, WITH the scanner plugged in. You should be prompted for any software, and this should work....
---------- Original Message ----------------------------------
From: "Michael Flora" <mrflora@gulfsouth.verio.net>
Reply-To: nolug@patientcarerx.com
Date: Wed, 2 Jan 2002 15:14:49 -0600
>O.K., so shoot me, but I'm trying to install a Scanport USB scanner on my
>girlfriend's Dell running Windows 2000. The software install goes fine.
>When I plug in the scanner, W2K detects the hardware and then displays a
>message to the effect that it is installing the software (again!). The
>system then hangs. Has anybody had any experience with this problem before?
>Any advice would be appreciated.
>
>Thanks,
>Michael Flora
>
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>
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Received on 01/02/02
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