[Nolug] Fwd: Field Technician - New Orleans, LA

Another job opportunity for anyone who needs one...

J

-------- Original Message --------
Return-path: <michelle.blackmon@rcmt.com>
Delivery-date: Tue, 13 Jul 2010 17:21:39 -0500
Subject: Field Technician - New Orleans, LA

Dear J

If you have a moment, I'd appreciate your help. You have received this
email because we either believe your skill sets are a close match to the
job description below or because you have been identified as someone who
is very knowledgeable of the industry and might know other people who
would be interested in the job. So please take a look at the job
description below and forward this job on to anyone you think would be
interested in the position, or if you believe your skill sets are a good
match for the job please send us your resume in word format.

RCM is currently recruiting for a field technician in your area.

This is an open-ended contract opportunity to work as a consultant to
repair desktops, laptops, and printers. The candidate will perform
desktop computer “Break/Fix” support and simple to complex installation,
add, or change requirements of peripherals & device drivers. This is a
great opportunity for the right individual.

The troubleshooting has already occurred between the end user and the
Client's help desk support line. That support line has determined the
problem is hardware related and ordered the components for replacement.

Your job will be to pick up the hardware and take it to the end user's
location (home, home-based business or small business), swap the part(s)
out and return the warranty part(s) to the Client.

This contract pays $25.00 per ticket within 50 miles and $33.00 per
ticket from 51-75 miles, and you will be assigned an average of 2-4
tickets a day. The mileage is included in the price per ticket.

Position Overview:

Duties and Responsibilities:

· *_Provides quality customer service_* and support for designated
equipment.

· Escalates problems to appropriate next level of support when necessary.

· Monitors assigned service calls to ensure timely completion.

· Ensures all time reporting, expense reporting, and other required
reports are accurate and submitted on time.

· Completes all administrative duties correctly and promptly

· Meets or exceeds various service levels as established by assignment
(calls per day, ETA’s, on-time response, administrative call closure,
customer satisfaction.)

· Responsible for ensuring on-going maintenance and development of
positive customer relationships with all business partners and customers.

· Ensures that quality and service level goals are achieved in a timely
manner.

Requirements:

· At least 2/3 years hands on experience working on hardware repairs
and/or upgrades on pc's, laptops and printers.

· A+ certification, Associate’s Degree in Electronics, formal PC
hardware service courses, or similar military related training can
replace a year of hands on experience.

· Must be comfortable swapping out motherboards (Desktop experience
necessary, laptop experience desired)

· Must have experience diagnosing/troubleshooting hardware issues on pc,
laptops, and printers.

· Proficiency in desktop support of individual PCs. Minimum operating
system knowledge includes: Microsoft Windows 9x, 2000 and XP

· Basic understanding of TCP/IP networking, hubs and switches

· Support of computer networks, as directed by a Level II or III
Engineer/Technician

· A+ certification is preferred

· DCSE Certification is a plus ( If you are not DCSE, our customer will
cover the cost to get DCSE certified)

· Must enjoy driving, you will be driving from location to location

· Must have your own tools for repairing computers that include
anti-static protection and DC volt-meter

· Must have your own reliable transportation and valid driver’s license

· Ability to locate addresses in your immediate area

· Must dress business casual for the position. No jeans or tennis shoes.

· Must be well organized

*If you or anyone you may know are interested please forward your resume
to dal_recruiting@rcmt.com <mailto:dal_recruiting@rcmt.com> and then
call 469-341-6090**,* even if we have spoken recently about a different
position. If you do respond via e-mail please include your resume and a
daytime phone number so I can reach you. In considering candidates, time
is of the essence, so please respond ASAP.

This email has been sent on behalf of RCM Technologies, Inc in Dallas,
TX. So if you have questions please contact the Dallas office.

Thank you,
RCM Technologies

.........................

Note: Please allow me to reiterate that I chose to contact you either
because your resume had been posted to one of the internet job sites to
which we subscribe, or you had previously submitted your resume to us. I
assumed that you are either looking for a new employment opportunity, or
you are interested in investigating the current job market.

If you are not currently seeking employment, or if you would prefer I
contact you at some later date, please indicate your date of
availability so that I may honor your request. In any event, I
respectfully recommend you continue to avail yourself to the employment
options and job market information we provide with our e-mail notices.

Thanks again.

..............................

If you no longer wish to receive these notices please reply back and let
us know you want to be removed and we will do so.

If you are interested in this position, please click here
<http://jobs.rcmt.com/jobseekers/myjobs/emailmerge_response.jsp?d=59_847931427794_2411964_1001791_1_Michelle+Blackmon&t11=1279059058406>.

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Received on 07/13/10