RE: [Nolug] Web-based ticket systems

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From: owner-nolug@stoney.kellynet.org [mailto:owner-nolug@stoney.kellynet.org] On Behalf Of Michael Walker
Sent: Thursday, June 21, 2012 3:32 PM
To: nolug@nolug.org
Subject: Re: [Nolug] Web-based ticket systems
Is this for end users to submit problem tickets or QA staff to submit bug tickets? For the former, I like ConnectWise, but it isn't cheap. For the latter I like BugZilla.
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Mike Walker
On Jun 21, 2012 3:24 PM, "Mischa D. Krilov" <rossum@gmail.com<mailto:rossum@gmail.com>> wrote:
Hello.
I'm looking around for a trouble ticket system and I want to solicit
your opinions. Does anyone have any notably good or bad experiences? I
need something that ideally has a web interface, the ability to attach
pictures and lots of wiggle room for customizing fields. Pretty
reports are a plus. Free is great.
Right now I'm looking at Request Tracker and Spiceworks at the top of
my to-demo list.
Mischa
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