RE: [Nolug] Web-based ticket systems

From: Dustin Puryear <>
Date: Thu, 21 Jun 2012 21:07:58 +0000
Message-ID: <>

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From: [] On Behalf Of Michael Walker
Sent: Thursday, June 21, 2012 3:32 PM
Subject: Re: [Nolug] Web-based ticket systems
Is this for end users to submit problem tickets or QA staff to submit bug tickets? For the former, I like ConnectWise, but it isn't cheap. For the latter I like BugZilla.
Mike Walker
On Jun 21, 2012 3:24 PM, "Mischa D. Krilov" <<>> wrote:
I'm looking around for a trouble ticket system and I want to solicit
your opinions. Does anyone have any notably good or bad experiences? I
need something that ideally has a web interface, the ability to attach
pictures and lots of wiggle room for customizing fields. Pretty
reports are a plus. Free is great.
Right now I'm looking at Request Tracker and Spiceworks at the top of
my to-demo list.
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Received on 06/21/12

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