Re: [Nolug] Web-based ticket systems

Is this for end users to submit problem tickets or QA staff to submit bug
tickets? For the former, I like ConnectWise, but it isn't cheap. For the
latter I like BugZilla.

--
Mike Walker
On Jun 21, 2012 3:24 PM, "Mischa D. Krilov" <rossum@gmail.com> wrote:
> Hello.
>
> I'm looking around for a trouble ticket system and I want to solicit
> your opinions. Does anyone have any notably good or bad experiences? I
> need something that ideally has a web interface, the ability to attach
> pictures and lots of wiggle room for customizing fields. Pretty
> reports are a plus. Free is great.
>
> Right now I'm looking at Request Tracker and Spiceworks at the top of
> my to-demo list.
>
> Mischa
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