Re: [Nolug] Bellsouth and DSL

On Wednesday 11 December 2002 09:54 pm, Dave Prentice wrote:
> Hope y'all might be able to help me get out of my horror story. A
> while back I got a call from Cox about saving money on my phone
> service. I have 2 lines; one regular, and one DSL (Directvinternet).
> The rates sounded good, so I asked if they supported DSL. The sales
> person mistakenly said yes, so I ordered it.
> On Nov. 26 the installer came out. In a matter of minutes he was
> able to transfer my two existing phone numbers to Cox. As soon as he
> was done, I saw the DSL wasn't working. He knew nothing about it, so I
> called their tech support. They apologized and said the sales person
> was wrong, and that there was no problem about switching back to
> Bellsouth.
> I called Bellsouth while the Cox installer was still there. To
> make a long story short, they said they couldn't give me back my old
> phone numbers if I switched back -- even though I still have them.
> (Cox has said repeatedly that there is no hold on the numbers, so
> there should be no problem for Bell to take one or both of them
> back. ) As a result I decided to keep the main number with Cox, which
> is much easier to deal with than Bellsouth anyway. It took 2 weeks
> (!!!!!) for Bellsouth to finally get my other line switched back. They
> still insist that they cannot give me back the original phone number
> that I am STILL USING, so they assigned a new number. The problem is
> that Directvinternet said my DSL modem is programmed to a specific
> phone number, so if I have to use the new number I need a different
> modem. That would take up to 12 days, and I've been down over 2 weeks
> already. (This email was sent via the old 28.8.)

Actually, you can do a hard reset to the DirectvDSL modem (if it is like mine,
a model 10-X203) using a paper clip, and go through the same steps you
went through the first time to get it programmed. When I moved, I was
back up in 2 days with the same modem, but with a new IP address.

Andy Johnson

> Bellsouth is being utterly ridiculous. Cox had no trouble at all
> letting me keep the same number, but it seems that Bell is incompetent
> to figure how to do exactly the same thing. I keep getting a
> runaround. Does anybody know anybody with some pull at Bell that I
> could talk to?
> Thanks,
> Dave Prentice
> prentice@instruction.com
>
>
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Received on 12/11/02