Charles Jouglard wrote:
>
> If the management team in New Orleans wasn't concerned with customer service we
> would not have moved our Tier I and Tier II troubleshooting teams in house into
> the New Orleans Offices. We no longer rely on our call center in CA for primary
> troubleshooting.
So if I were to call Cox at this point in time with a network outage
report, I wouldn't get responses like the following (this is an exact
quote):
"We're aware of the problem in your area, but we don't know what it is
or if they are working on it."
Does the move also include support for CBS ?
If that's the case, I might be willing to give Cox (business though, not
residential with its caps) another try...
Jeremy
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Received on 03/14/05
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