Re: [Nolug] Cox Problem

Jeremy,
I cannot speak for the New Orleans Cox Business Services.

 Thank you,
Charles Jouglard
504-417-3627
 
Disclaimer: These comments and the associated pages and files are not endorsed
by Cox Communications, Inc., Cox Louisiana, LLC, Cox Business Services, Inc.
Cox.Net or anyone else other than myself. These same comments, pages, files,
etc., are in no way associated with any of the entities listed above. If anyone
thinks otherwise, they are sadly mistaken.
 
Legal Notice: This electronic mail message and any attached files contain
information intended for the exclusive use of the individual to whom it is or
has been originally addressed and may contain information that is proprietary,
privileged, confidential and/or exempt from disclosure under applicable law.
You are hereby forbidden to transfer said electronic mail message by any means
without permission of the sender. If you are not the intended recipient, you
are hereby notified that any viewing, copying, disclosure or distribution of
this information may be subject to legal restriction or sanction, or punishable
under Louisiana Revised Statutes RS 14:73.1, or applicable U.S. Federal
Statutes. Please notify the sender, by electronic mail or telephone, of any
unintended recipients and delete the original message without making any copies.

On Mon, 14 Mar 2005 10:30:21 -0600, Jeremy (mailing list box) wrote:
Charles Jouglard wrote:
>
> If the management team in New Orleans wasn't concerned with customer service
we
> would not have moved our Tier I and Tier II troubleshooting teams in house
into
> the New Orleans Offices. We no longer rely on our call center in CA for
primary
> troubleshooting.

So if I were to call Cox at this point in time with a network outage
report, I wouldn't get responses like the following (this is an exact
quote):

"We're aware of the problem in your area, but we don't know what it is
or if they are working on it."

Does the move also include support for CBS ?

If that's the case, I might be willing to give Cox (business though, not
residential with its caps) another try...

Jeremy

___________________
Nolug mailing list
nolug@nolug.org
Received on 03/14/05