Re: [Nolug] Cox Problem?

i've been using cox since dec and haven't noticed any problems for
myself. there has never been a time that i couldn't get on to check
email, sending or receiving.

On Mon, 14 Mar 2005 00:41:10 -0600, John Souvestre <johns@sstar.com> wrote:
> Hello Charles.
>
> Details? Did you read the messages on DSL Reports? They seemed pretty
> detailed to me. They included PingPlotter results showing the routes and the
> packet loss. Specific servers with the problem were listed.
>
> The servers had to be listed by IP because Cox only sets up reverse lookup for
> about half of their routers. But that's another issue, though it does
> complicate troubleshooting. Indeed, your support told one user that the
> router two hops out from him was in Atlanta, not New Orleans.
>
> The routers I see with the problem are 68.11.12.169, 68.11.14.14, 68.11.14.18,
> and 68.11.12.82. Simply do a continuous ping to any of them with the interval
> set for 0.5 seconds and observe the periodic packet loss every 20 seconds or
> so.
>
> How do I know that Cox is ignoring the problem? Did you read the messages on
> DSL Reports? Did you notice how old they are? In addition I've talked with 3
> users who reported the problem and all were told there was no such problem.
>
> And then there was the call I made to you a week ago. This was when I first
> learned about the problem. I made a courtesy call to you. I got your
> answering machine so I left a message. No reply.
>
> Since then I've learned of other Cox users with the problem, not to mention
> the messages at DSL Reports. And since my post here, I've learned of 3 more
> Cox customers all seeing the problem. Two of them had reported it only to be
> told they were wrong. So, all of this is why Cox is ignoring the problem.
>
> BTW, the Cox network does indeed allow residential customers to use other (non
> Cox) mail servers including to relay through them. Out mutual customers do it
> all the time. Perhaps you didn't realize that ports other than 25 could be
> used for transferring mail.
>
> So why do I care about any of this? Besides just trying to be friendly and
> help out a fellow ISP with a problem, I'm growing tired of Cox customers
> having problems getting to my servers because of the problem and calling me
> about it. At least now I know what to tell them.
>
> Regards,
>
> John
>
> John Souvestre - Southern Star - (504) 888-3348 - www.sstar.com
>
> -----Original Message-----
> From: owner-nolug@nolug.org [mailto:owner-nolug@nolug.org] On Behalf Of
> Charles Jouglard
> Sent: Sunday, March 13, 2005 8:24 PM
> To: johns@sstar.com; nolug@nolug.org
> Subject: [Nolug] Cox Problem?
> Importance: High
>
> John,
> Thank you for the information.
>
> Perhaps you could provide real details so I can help resolve any issue that
> may
> be currently happening?
>
> BTW, the Cox network does not allow residential customer to use other pop
> servers or relay through the Cox network.
>
> Also, Would you please tell me how you know that Cox is ignoring any customer
> issue? I do not wish to begin some flame war here, I would just like to know
> if
> someone "is" ignoring our customers so that I can correct their actions.
>
> Thank you,
> Charles Jouglard
> 504-417-3627
>
> Disclaimer: These comments and the associated pages and files are not
> endorsed
> by Cox Communications, Inc., Cox Louisiana, LLC, Cox Business Services, Inc.
> Cox.Net or anyone else other than myself. These same comments, pages, files,
> etc., are in no way associated with any of the entities listed above. If
> anyone
> thinks otherwise, they are sadly mistaken.
>
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>
> On Sat, 12 Mar 2005 02:59:39 -0600, John Souvestre wrote:
> Hi all.
>
> I have 4 people calling me saying that they are having problems gettingto my
> mail server sometimes. They are all Cox customers.
>
> I did a bit of troubleshooting with them. I show packet loss about2 hops from
>
> the user end. The users see the same loss when theytraceroute out.
>
> Two of these Cox users reported the problem. Cox blew them bothaway.
>
> Then I looked around a bit and ran across these:
>
> http://www.dslreports.com/forum/remark,12536447~mode=flat
>
> http://www.dslreports.com/forum/remark,12735458~mode=flat
>
> It seems that the problem is real and that Cox is ignoring it. My purpose in
> posting here is to ask other Cox users if they are seeing this same problem.
>
> Thanks,
>
> John
>
> John Souvestre - Southern Star - (504) 888-3348 -www.sstar.com
>
>
>
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-- 
Trey Fox
MST3 Fox
Situational Assistant Controller
Coast Guard Sector New Orleans
Integrated Command Center
(504)846-5923
New Orleans, Louisiana
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