RE: [Nolug] Cox Problem?

Hello Charles.

Details? Did you read the messages on DSL Reports? They seemed pretty
detailed to me. They included PingPlotter results showing the routes and the
packet loss. Specific servers with the problem were listed.

The servers had to be listed by IP because Cox only sets up reverse lookup for
about half of their routers. But that's another issue, though it does
complicate troubleshooting. Indeed, your support told one user that the
router two hops out from him was in Atlanta, not New Orleans.

The routers I see with the problem are 68.11.12.169, 68.11.14.14, 68.11.14.18,
and 68.11.12.82. Simply do a continuous ping to any of them with the interval
set for 0.5 seconds and observe the periodic packet loss every 20 seconds or
so.

How do I know that Cox is ignoring the problem? Did you read the messages on
DSL Reports? Did you notice how old they are? In addition I've talked with 3
users who reported the problem and all were told there was no such problem.

And then there was the call I made to you a week ago. This was when I first
learned about the problem. I made a courtesy call to you. I got your
answering machine so I left a message. No reply.

Since then I've learned of other Cox users with the problem, not to mention
the messages at DSL Reports. And since my post here, I've learned of 3 more
Cox customers all seeing the problem. Two of them had reported it only to be
told they were wrong. So, all of this is why Cox is ignoring the problem.

BTW, the Cox network does indeed allow residential customers to use other (non
Cox) mail servers including to relay through them. Out mutual customers do it
all the time. Perhaps you didn't realize that ports other than 25 could be
used for transferring mail.

So why do I care about any of this? Besides just trying to be friendly and
help out a fellow ISP with a problem, I'm growing tired of Cox customers
having problems getting to my servers because of the problem and calling me
about it. At least now I know what to tell them.

Regards,

John

    John Souvestre - Southern Star - (504) 888-3348 - www.sstar.com

-----Original Message-----
From: owner-nolug@nolug.org [mailto:owner-nolug@nolug.org] On Behalf Of
Charles Jouglard
Sent: Sunday, March 13, 2005 8:24 PM
To: johns@sstar.com; nolug@nolug.org
Subject: [Nolug] Cox Problem?
Importance: High

John,
Thank you for the information.

Perhaps you could provide real details so I can help resolve any issue that
may
be currently happening?

BTW, the Cox network does not allow residential customer to use other pop
servers or relay through the Cox network.

Also, Would you please tell me how you know that Cox is ignoring any customer
issue? I do not wish to begin some flame war here, I would just like to know
if
someone "is" ignoring our customers so that I can correct their actions.
 
Thank you,
Charles Jouglard
504-417-3627
 
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On Sat, 12 Mar 2005 02:59:39 -0600, John Souvestre wrote:
Hi all.
 
I have 4 people calling me saying that they are having problems gettingto my
mail server sometimes. They are all Cox customers.
 
I did a bit of troubleshooting with them. I show packet loss about2 hops from

the user end. The users see the same loss when theytraceroute out.
 
Two of these Cox users reported the problem. Cox blew them bothaway.
 
Then I looked around a bit and ran across these:
 
http://www.dslreports.com/forum/remark,12536447~mode=flat

 
http://www.dslreports.com/forum/remark,12735458~mode=flat

 
It seems that the problem is real and that Cox is ignoring it. My purpose in
posting here is to ask other Cox users if they are seeing this same problem.
 
Thanks,
 
John
 
    John Souvestre - Southern Star - (504) 888-3348 -www.sstar.com
 
 
 

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Received on 03/14/05