Re: [Nolug] Open Source Managed Services?

From: Chris Jones <techmaster_at_gmail.com>
Date: Wed, 9 Jan 2008 09:00:45 -0600
Message-ID: <945e1c690801090700j486af2fflff192a8160e3d6a7@mail.gmail.com>

Yeah, $12,000 is a significant investment, and we would never recoup that
cost from our clients. We already spent about that much on an internet
based backup solution a few years ago, and I doubt that will ever turn a
profit. My boss is just looking at managed services like Kaseya, and I
figured I'd see what we can get for free before he goes off and spends my
Christmas bonus for this next year. ;)

On Jan 9, 2008 12:38 AM, Dane Reugger <dane@downtownpc.com> wrote:

> Kaseya is a tool for MSPs (Managed Service Providors) - theory is you
> charge so much per computer (desktop or server) and you catch things
> before they break but it's far beyond monitoring - software deployment,
> patch management, scripting, real time log alerts, etc. Some use client
> software like Kaseya or Handsfree and others use WMI (like Level
> Platforms - LPI). They are all MS centric - one claims limited OS X and
> Linux support. Most offer some sort of SNMP support. Most (if not all)
> offer remote access - usually using a bridged connection and VNC.
>
> I know a little about most of them and have hand on experience w/ 2 of
> them (Handsfree and LPI) - personally I'm not sold but Dell is - they
> bought MSP provider Silverback last year.
>
> In case you are curios, about a year ago min order from Kaseya is 250
> licenses $12,000 + maintenance was about 20% per year.
>
> And the Open Source solution I mentioned earlier - Purgos -
> http://softulz.net/products.shtml
>
> -Dane
>
>
>
> Jonathan Roberts wrote:
> > Is this for Windows clients? (I think so but didn't look at too much
> > of their site) If so, you can get a lot of that information by
> > querying WMI.
> >
> > On Jan 8, 2008 4:48 PM, Chris Jones <techmaster@gmail.com
> > <mailto:techmaster@gmail.com>> wrote:
> >
> > Hey guys, take a look at this product: http://www.kaseya.com
> > <http://www.kaseya.com/>
> >
> > It's basically a "managed services" system, that lets you keep an
> > eye on all your clients, kind of a cross between spyware and SNMP,
> > where you install a little client app on every PC you manage, and
> > they all report back to your central server. You can then very
> > easily view who is out of hard drive space, whose antivirus is
> > expired, whose hard drive is having SMART errors, stuff like
> > that. Spot problems before they happen. It's very useful, but an
> > expensive investment to get into this sort of technology. Now,
> > what I'm wondering, is does anybody know of anything like this in
> > the open source world? Surely there's something out there like
> > this...
> >
> >
>
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-- 
Chris Jones
http://www.industrialarmy.com
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Received on 01/09/08

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