Re: [Nolug] Cox Problem

Brett D. Estrade wrote:

>>So if I were to call Cox at this point in time with a network outage
>>report, I wouldn't get responses like the following (this is an exact
>>quote):
>>
>>"We're aware of the problem in your area, but we don't know what it is
>>or if they are working on it."
>>
>>Does the move also include support for CBS ?
>>
>>If that's the case, I might be willing to give Cox (business though, not
>>residential with its caps) another try...
>>
>>Jeremy
>>
>>
>
>I think at this point Charles has done more than could be asked of him -
>as a Cox empoyee AND as NOLUG member. Cox is not stupid, but the folks
>you are talking to on the phone are most likely not their network gurus.
> They have better things to do than field calls from every customer who
>says they know better even though the only picture they can paint is
>through pinging. I know from experience that while the people are not
>even close to experts, the folks behind the scene are.
>~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
>
>http://www.brettsbsd.net/~estrabd
>
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>
>
>
I agree. Charles well done.
John, thanks for the heads up, good job on gathering info to help out a
fellow ISP.

Maybe the two of you can get together and do some field testing, or
possibly Charles can get you an internal contact number that you can
forward your problem calls through. I am sure you both would like to
resolve these issues without losing customers.

I'm running out of propane, so, end of line.
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Received on 03/14/05